OpenTable is hiring a

Customer Support Team Lead/Supervisor

Denver, United States
Full-Time

Customer Support Supervisor - North America

OpenTable is creating a brand new Customer Support team, and we’re looking for hands-on leaders who are technically savvy, and can work well with all levels of our team - including our OpenTable customers. This is a very exciting opportunity to be on the ground floor of a brand new Denver-based OpenTable office. Our ideal candidate has 1-2 years experience as a Team Lead or Supervisor in a call center. This will NOT be your average call center!  We believe strongly in the importance of teamwork and collaboration.  We recognize hard work and success, and we strive to foster an environment of learning, development and FUN!

About The Role:

  • Build and manage a team of CSRs
  • Communicate effectively to a variety of audiences
  • Display exceptional time management and multitasking skills
  • Hold yourself accountable for your performance as well as that of your team
  • Work closely with peers to discover best practices
  • Comfortably facilitate presentations to a variety of audiences
  • Readily have tough conversations with people while maintaining an overall positive atmosphere
  • Be flexible to work various schedules based on business needs

About You:

  • Start each day with energy and enthusiasm
    • Even if it takes a few cups of coffee to get there!
  • Enjoy being advocates
    • You know what’s right for our customers, employees and our company, and will lobby to ensure those needs are met - even if it means digging deep to find creative solutions
  • Lead by example
    • Inspiring and motivating others comes naturally to you, and you enjoy seeing others succeed
  • Love to solve problems
    • You’re the one your family and friends call when their electronics are acting up, or when they need help getting new devices set up
  • Thrive on the opportunity to continually grow and improve
    • You are not only receptive to feedback, but you actively seek it (then look for ways to implement it)
  • Have an interest (or background) in the restaurant or hospitality industry
    • It’s certainly not mandatory, but any relevant experience is a plus

Qualifications:


  • 1-2 years as a call center supervisor or team lead
  • Proven success with building, leading, and motivating a team
  • Strong analytical and behavioral problem solving skills
  • Understanding of basic computer and home networking terminology (operating systems, browsers, routers, modems, etc)
  • Ability to navigate Microsoft Windows operating systems (client and server platforms)
  • Knowledge of iOS and Apple Hardware
  • Experience with support desk tools such as Salesforce, Communities, live chat, etc
  • Excellent interpersonal skills, with a bias towards customer service
  • Strong communication skills: active listening, writing/ typing, informal communication
  • Working knowledge of networking protocols (TCP/IP), networking infrastructure, switching and routing is a plus

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