OpenTable is the world's leading provider of online restaurant reservations, seating approximately 20 million diners per month via online bookings across 38,000 restaurants. The OpenTable network connects restaurants and diners, helping diners discover and book the perfect table and helping restaurants deliver personalized hospitality to keep guests coming back. In addition to the company's website and mobile apps, OpenTable powers online reservations for nearly 600 partners, including many of the Internet's most popular global and local brands. Headquartered in San Francisco, California, we have team members in the United States, Canada, Germany, Japan, India, Mexico and the UK.
About Our Role
Reporting to the District Manager, the Restaurant Relations Manager (RRM) manages a portfolio of customers and assumes responsibility for the restaurant relationship after the sale and installation is completed. S/he is charged with maximizing customer satisfaction and driving deep utilization of OpenTable services and maintaining a high customer retention rate. S/he will encourage restaurants to increase their Internet inventory, participate fully in OpenTable promotions, utilize the marketing tools in the OpenTable system and refer diners to the OpenTable web site. The Restaurant Relations Manager will also gather feedback from restaurants to drive feature and functionality requirements for product upgrades. Candidate should expect up to 40% travel.
The right candidate will have excellent communication skills. S/he will be a good listener, capable of understanding client issues and translating them into an appropriate solution. S/he will be an influencer and will have robust training skills in order to educate the client on OpenTable products and services. They will also have the following:
Consultative Meeting Approach: Builds rapport and establishes trust, asks questions to discover client business needs, applies product and market knowledge effectively, presents solutions that meet customer objectives, manages and documents sales process.
Judgment: Displays willingness to make decisions, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process, makes timely decision.
Negotiation skills: Clarifies interests and positions of all parties, adjusts tactics to achieve desired results, manages conflict, manipulation and strong emotions, develops alternative options for mutual gain, builds consensus through give and take.
Core Value Competencies
Customer First – Fosters trust and confidence with customers; Understands and determines current and future needs; Exceeds expectations; Monitors satisfaction; Looks for opportunities to improve service; Follows through; Solicits and applies feedback; Promotes customer focus; Builds/maintains positive relations
Collaboration and Teamwork - Demonstrates a commitment to team goals thru attitude, contribution & cooperation; willingness to participate in a team; Shares info; Exhibits objectivity & openness to others' views; Takes accountability for own actions; Puts success of team above own interest
Creativity and Innovation - Develops innovative approaches & ideas to achieve goals, Solve problems, improve performance; Receptive to new ideas, methods, technologies; Takes calculated risks to accomplish goals; Meets challenges w/ resourcefulness; Questions conventional methods.
Continuous Improvement - Pursues training & development; Strives to continuously build knowledge, skills & abilities; Seeks & applies feedback to improve performance; Demonstrates urgency/persistence to accomplish goals; Continually seeks to improve processes/products/services.
OpenTable is excited to offer many benefits to its employees. Those listed below highlight what a high-performing Restaurant Relations Manager can expect!
This is a full time, exempt position. This position can be based in Long Island.
OpenTable is proud to be an Equal Employment Opportunity and Affirmative Action Employer M/F/D/V.
If you're interested in joining the OpenTable team and believe this is the role for you, please apply via our website at www.OpenTable.com/info/jobs!
This job opening has been filled or removed by the company.
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