Position Summary: The Closing Specialist is responsible for coordinating day-to-day activities to ensure each transaction closes on or before the scheduled close of escrow date. Effectively communicates with Clients, internal staff, Title and Closing Companies, Lenders, Seller’s and Buyer’s Agents to facilitate, follow-up and resolve closing issues in a timely manner.
Responsibilities/duties: All areas of responsibility listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be other related duties as assigned.
Conduct “intro calls” to buyers, agents and closing company on all files
Address inquiries from clients, buyers, agents, and lenders professionally and in a timely manner
Respond to email and phone messages within 24 hours
Review and complete bi-weekly extension and termination reports
Follow-up on file status and assist lenders in obtaining closing conditions from buyers
Confirm closing dates with buyers and closing companies
Ensure internal and seller systems have current status and updates
Follow-up on Final HUD, waivers and wire confirmation with Closing company
Upload important documents in RCP
Maintain open communication with team members and team leaders
Follow Closer Workflow procedures
All other duties assigned
Knowledge, Skills and Abilities:
Ability to maintain positive behavior within a high paced, ever changing environment.
Represent professionally work ethic to internal and external clients.
Adhere to the departments attendance guidelines.
Possession of strong organizational skills.
Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills.
Ability to work independently on assigned tasks as well as to accept direction on given assignments.
Able to work collectively with the administrative team associates.
Proficient in Microsoft Office – Extensive Excel knowledge.
Possession of a high school diploma or equivalent (GED).
Three (3) years to five (5) years of relevant experience and/or training, or equivalent combination of education and experience
Knowledge of laws and regulations pertaining to real estate