Zazzle is hiring a

Seasonal Customer Support Representative

San Jose, United States
Part-Time

Zazzle prides itself in creating an amazing, fun, easy, social and reliable service deriving from the normal industry customer service standards. The ideal candidate must be willing to take a fresh approach as they respond to customer inquiries via e-mail and phone. Overall, this position requires that he/she can easily adapt into our delight philosophy and provide outstanding customer service to every customer, every day.

We are hiring Seasonal Customer Support Staff for...
day shift 10:00 -- 6:30
Swing shift 2:00 -- 10:30pm


Pay $15/hr


Beginning November 21st (Thanksgiving Day and the day after off) through mid-January.

Responsiblities:

  • Answer support calls and e-mails daily approximately 80+
  • Help customers in a professional and timely matter including but not limited to:
    • Process return orders
    • Cancellations
    • Replacements
    • Promotional offers
    • Status of orders
    • Design help
    • Website navigation
    • Communicates effectively to ensure customers are completely satisfied with their Zazzle experience
    • Exude confidence with a professional demeanor
    • Understand and preserve company goals as well as drive and motive fellow team members to accomplish them
  • Ability to conduct research on orders and use available resources
  • Adapts to our delight the customer philosophy
  • Other duties as required

Minimum Requirements:

  • Exceptional customer service focused abilities
  • Proven success of managing difficult customer situations
  • Team oriented and works well with others
  • Excellent communication skills both written and verbal
  • Competent  in using following programs:
    • Microsoft Office Suite
    • Microsoft Windows
    • Outlook
    • Excel
    • PowerPoint
  • Technology driven is a plus
  • Quick learner and ability to apply techniques in a fast-paced, high pressure and demanding environment
  • Ability to learn swiftly and apply techniques in a valuable and productive manner
  • Excellent attention to detail, multi-tasking ability and organization

Education:

  • High school diploma is required. Some college experience preferred

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