RealTruck is hiring a

Customer Loyalty Specialist

Ocala, United States
Full-Time

THI Ecommerce is rapidly growing and looking to expand our Customer Loyalty Team.  Our Customer Loyalty Team tracks shipments, provides installation support to our customers via email, chat, and phone, provides expert knowledge about truck and jeep accessories to our clients, helps maintain our awesome relationships with our manufacturers and thus leading to providing our customers with an experience that goes beyond what they expected. 

What you’ll own

  • Respond to customer via phone, email and other communication channels, taking customer support and service to the next level, by facilitating all aspects of customer interaction with grace and a well-paced flare.  
  • Working with our logistics team, techs, suppliers, manufacturer and other staff on a case-by-case basis to ensure that THI Ecommerce over-delivers.
  • Willing to learn about all makes, cabs, beds, and all the fun products that can be added to them.
  • Able to communicate problems, issues, and solutions to customers, vendors, and all members of our team both orally and through writing in a positive manner.
  • Like people.  We help people solve problems every day.  All day.  If you don’t like people, you won’t dig it here.

Who you are

  • You put the customers first. For that matter you put everyone else first.
  • You are competitive and you desperately want to win, but only by playing by the rules.
  • You go the extra distance to help those around you.
  • You are the positive influence in the room.  You pick up the crumpled paper on the ground and throw it out instead of walking by it.
  • You think a vehicle should be a functioning piece of art and a personal reflection of style.  You love lifts, wheels, Tonneaus and steps.  You have Jeep and Truck envy running through your veins.

Excited?  Do you have what it takes?

  • Open availability to work any hours Monday thru Saturday from 8AM to 11PM.
  • Available to work holidays.
  • Passion for what we do!

Who We Are

THI Ecommerce is a company specializing in truck and jeeps accessories.  We are a very talented passionate group of people who want to deliver only the very best to our customers.  Our mission is to create outstanding digital content, deliver it on a world class e-commerce platform and back it up with the best personal experience that the customer has ever known.

We are a drug free work place!

 

 

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