We are looking for an experienced SR. Credit & Collections Manager to lead the global process for credit and collections organization. The ideal candidate should have 10+ years of combined experience in leadership role at a global organization in U.S. This position is based in NYC.
What you will do
Oversee and manage high-volume customer account base with experience across advertising agencies and direct customers.
Drive high-quality execution against project initiatives and operational commitments.
Responsible for creating and sustaining excellent customer experience throughout the credit and collection process, providing start-to-finish solutions to internal and external customers.
Collaborate and serve as a representative for liaising with teams across the entire function (Sales, Sales Operations, Legal, Finance, IT, 3rd party service providers, customers, etc.) to achieve the company’s goals.
Build and manage a global team that meets and exceeds financial metrics, including aging of invoices/DSO, monthly collection targets, and SLAs
Manage company credit exposure to assigned account base to minimize bad debt.
Manage the relationship and provide guidance to the team and act as a point of escalation; Monitor and share best practices with our 3rd party partner, as well as our internal organization.
Oversee and manage day-to-day cash application operations.
Lead the development and execution of automated solutions to support standardized processes.
Prepare weekly and monthly AR Reports, metrics and dashboards.
Actively participate in month, quarter and year-end closes activities.
Other responsibilities include but not limited to participate in special projects, ERP implementation, system enhancements or ad hoc analyses as assigned.
Travel required approximately 30 – 50% of total work time.
Who you are
Bachelor degree in Finance or Accounting required.
Minimum of 10 years of credit, collection, accounts receivable, and customer service experience required in a global organization.
Experience with major ERP system (Oracle or SAP) required and D&B preferred.
Effective problem solving experiences with understanding of financial statements, credit risk analysis, SOX, credit practices and procedures.
Experience managing the relationship with 3rd party partners/outsourced resources.
Experience in building and leading a high performing team internally, as well as through an outsourced organization.
Demonstrate the ability to develop strong working relationships and trust with a broad range of individuals across functions, and multiple levels.
Advanced Excel skills, including formulas and pivots.
Knowledge of general accounting is a plus.
Multi-task with the ability to accurately work in a fast paced, rapidly-growing, and ever-changing environment.
Excellent written, interpersonal and communication skills; multiple language skills is a plus.
Experience in managing credit & collections process in a BPO organization.
Having worked in public companies with international operations is a must, preferred if listed in the U.S.
Understanding of agency/advertiser relationship preferred.
We strongly believe that diversity of experience, perspectives, and background will lead to a better workplace for our employees and a better product for our users and our creators. This is something we value deeply and we encourage everyone to come be a part of changing the way the world listens to music.