Spotify is hiring a

Coupa Application Specialist

New York, United States

In today’s complex business environment, an organization’s adaptability, agility, and ability to lead constant change through innovation is key to success.

Spotify's Business Information Systems tribe is now hiring a passionate P2P application expert to drive technical and IT service management for the Coupa SaaS service supporting our Procure-To-Pay process. The expert will play a central part in planning the long-term future of the P2P footprint within Spotify. This role is based out of our New York office, and will require some travelling.

You will be a forward-thinker, use a proactive and growth mind-set, be a great verbal and written communicator, a tactful diplomat, a strong analyst, and thorough problem solver.

What You Will Do:

  • Act as a focus point for technical management related to Coupa Procurement, Invoicing, Open Business Network and Supplier Information Management services
  • Partner sincerely with business sponsors and stakeholders to identify business objectives and priorities to enable business 10x growth and seamless operations from end-user point of view
  • Define, agree and report on internal service levels related to business KPIs, and to drive towards fulfillment using both technical monitoring and a strong feeling of responsibility
  • Cooperate with our internal Jira Service Desk to enable front-line support and training to users
  • Collaborate cross-atlantic with business units, technology teams, support teams and external vendors
  • Define and execute on release and configuration management strategies, including test aspects
  • Troubleshoot complex process, application and functional issues and manage these to resolution
  • Drive changes end-to-end, defining functional and technical requirements for application extensions and integrations, sometimes also doing actual development and configuration work
  • Contribute in implementation, P2P integrations development, and roll-out of Spotify’s new ERP system - NetSuite
  • Maintain current knowledge of relevant product and SaaS offerings

Who you are:

  • You are familiar with complex business problems and have exposure to P2P processes supported by Coupa services
  • You have 3+ years ERP applications experience (some related to Coupa), including technical management and development such as developing integrations with other ERP platforms, application extensions, and system administration
  • You have at least a fundamental understanding of Segregation of Duties and SOX controls
  • You have experience and knowledge of business processes related to some of: Source-to-Pay, Procurement Contract Management, Record-to-Report, Expense Management, Tax Management, and Cash Management
  • You have experience and knowledge of some of the following platforms: NetSuite, MS Navision, Concur, SalesForce, Kyriba, WorkDay, MuleSoft and Jira
  • You have understanding of  EDI, cXML/XML, XSLT, DOM, HTML and other Internet-based technologies
  • You have previous customer support  and regression testing experience, ideally involving automation of this
  • You have excellent investigation and diagnostic skills
  • You have the ability to build sound relationships and clearly communicate expectations with team members and management
  • You have experience of working with diverse teams and influencing strategy, tactics and execution in a playful manner
  • You can work independently and as part of a team
  • You believe music makes the world a better place
We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our creators. This is something we value deeply and we encourage everyone to come be a part of changing the way the world listens to music.

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