Mergermarket Group is hiring a

CRM Manager – Fixed Income - Americas

New York, United States

Management Information

There are a number of key aspects to the role that include (but are not limited to) the following:

  • Create and monitor team incentives in order to encourage team performance and quantify achievements.
  • Allocate subscribers to team members taking into account territories, skills and portfolio size
  • Conduct bi-annual appraisals with each member of the team indentifying achievements and improvements and setting out individual and team objectives for the next period. This includes accompanying each team member on a subscriber meeting each quarter.
  • Recruitment - Source, select and interview candidates for any vacancies that arise within the team.
  • Oversee individual and group projects that arise on an ad hoc basis.
  • Work with the Head of CRM Americas and Global Head of CRM to drive the strategy of the CRM team.
  • Collate the monthly CRM Report for Debtwire to be submitted to the Head of CRM Americas
  • Ensure the existing team and new joiners are properly trained in all aspects of the fixed-income market and Debtwire’s offerings
  • Performance reports for the team to monitor performance and to assign bonuses
  • Attendance records (holidays and sickness absence etc.)

In addition to the above you will also maintain a book of clients and fulfill the CRM role:

  • Managing an existing subscriber base whilst ensuring these subscribers renew their Debtwire subscriptions
  • To develop and cultivate relationships at the highest levels within these accounts
  • To identify and deliver increased revenue, excellent service levels and potential new sales opportunities
  • To provide training and guidance to the subscriber base, through one-on-one meetings, large scale presentations and telephone calls

Job Qualifications

An ideal candidate would have the following attributes:

  • Be commercially driven with an outgoing personality.
  • Strong leadership skills and an ability to motivate others
  • At least two years of experience interacting with financial professionals either in a client relationship or account management role.
  • Excellent listening and communication skills and the ability to create and develop relationships at the highest levels.
  • Experience in working on top tier global accounts with particular knowledge of the US top tier investment banks and law firms.
  • Specialized market knowledge in fixed income and ABS markets, hedge funds / trading floors, private equity firms and law firms.
  • Previous group presentation experience preferred.
  • Good knowledge of customer business needs and workflows.
  • Highly motivated with strong organizational skills.
  • Educated to degree level or equivalent experience.
  • Driven to keep acquiring new knowledge that relates directly or indirectly to products, content and market developments.


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