Title of Position: Escalation Engineer
Role located in: San Francisco Headquarters
Reports To: Senior Escalation Manager
Okta is the foundation for secure connections between people and technology. By harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while still enforcing strong security protections. It integrates directly with an organization’s existing directories and identity systems, as well as 4,000+ applications.
Because Okta runs on an integrated platform, organizations can implement the service quickly at large scale and low total cost.
Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure.
Okta is backed by leading venture investors, including Andreessen Horowitz, Khosla Ventures, and Sequoia Capital. Okta’s 2,000+ customers include some of the largest and most prominent brands across a wide variety of industries, including Adobe, Allergan, LinkedIn, MGM Resorts International, and Western Union. Okta is headquartered in the SOMA area of San Francisco, CA.
The ideal Escalation Engineering candidate is a “smoke jumper” who is driven by going the distance to make Okta’s customers wildly successful. The ideal candidate is articulate and a seasoned technical expert with strong business acumen and executive presence. Candidates must be equally adept at working with customers to solve complex technical issues as well as managing technical and executive-level customer communications.
Job Duties and Responsibilities Include:
Minimum REQUIRED Knowledge, Skills, and Abilities:
Strongly Desired Knowledge, Skills, and Abilities::
Okta is an Equal Opportunity Employer.
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