Position Title: KCS Technical Writer
Role Location: San Francisco Headquarters OR *NEW* San Jose HQ
Reports To: Senior Supportability Program Manager
Okta is the foundation for secure connections between people and technology. By harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while still enforcing strong security protections. It integrates directly with an organization’s existing directories and identity systems, as well as 4,000+ applications.
Because Okta runs on an integrated platform, organizations can implement the service quickly at large scale and low total cost.
Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure.
Are you a visionary communicator that likes to develop and maintain excellent troubleshooting documentation? Are you equally comfortable creating content and testing systems? Are you a tireless customer champion? If so, we want you as our KCS (Knowledge Centered Support) Technical Writer for Customer Support at Okta.
Okta Support is looking for a technical writer to assist in the capture and maintenance of documentation following a Knowledge Centered Support (KCS) model to enable Okta Support team members and Okta customers. The candidate should have a solid foundation in both technical writing and technical troubleshooting, a passion for actionable and well organized documentation, and a capacity to discover, learn, and implement Okta's technologies independently.
Job Duties and Responsibilities:
Minimum REQUIRED Knowledge, Skills, and Abilities:
Okta is an Equal Opportunity Employer.
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