Qstream is hiring a

Senior Professional Services Consultant

Dublin, Ireland
Full-Time

SENIOR PROFESSIONAL SERVICES CONSULTANT

THE OPPORTUNITY

Are you that person who…

  • clients rave about and ask for directly?
  • tackles problems independently and is able to resolve them given your natural sense of curiosity?
  • jumps at learning the latest technologies?
  • has been described as a self-starter with a “can-do” attitude?

WHAT YOU WILL BE DOING

A Day in the Life

Our customers expect to have a spectacular experience with Qstream and we boast a proud history of exceeding their expectations in every way.  Our Client Services team members are the ambassadors of our technology and brand. 

In this role you will move between managing the tactical components of an implementation and using your product expertise to provide mentoring, technical support, and hands-on Qstream administrator services for our global clients. Flexibility, accountability and the ability to think on your feet are must-haves.

Project Management

Qstream is a shift in how management helps our clients’ sales teams succeed.  You will mentor and guide our corporate clients as they learn this new technology and help them integrate Qstream into their organization.  This includes developing a project plan, guiding them through the implementation process, and helping them make key implementation decisions along the way. 

Qstream Administrator

As a power-user on Qstream you will assist with implementation tasks and ongoing administration for corporate clients.  This includes game configuration, reporting and team setup, user administration … and more!! Enjoy the long-term relationship you will establish with key clients.

Mentoring

You will share your Qstream wisdom teaching clients how to implement and use our web-based enterprise platform.  Through online webinars you will help our university and healthcare clients to become independent and successful.

Tech Support

You will use your technical and problem-solving skills to help clients with questions about Qstream.  This includes responding to questions and issues from site administrators, content authors, and end users. 

And More! – We are a fast paced, fast growing start up and there is always an unexpected project popping up or a new direction to be explored. 

WHAT WE ARE LOOKING FOR

  • 5+ years of software implementation experience.
  • A proven “power user” of a complex enterprise software system. 
  • Project management and consulting experience deploying software in a corporate environment.
  • Client-facing role with a track record of delivering exceptional service to Fortune 100 clients.

The Necessary Skills

  • Superior communicator. On a daily basis, you will need to communicate professionally on the phone and through well-crafted emails and customized materials that address a variety of needs.   
  • Client services master.  Build and nurture relationships while delivering a flawless product deployment.
  • Quick and independent learner.  We’re a lean startup and need people who are motivated to roll up their sleeves and able to figure things out on their own. 
  • Problem solver.  Launching a Qstream to thousands of users needs to be done right – the first time.  Anticipating and resolving potential problems is key. Critical thinking and attention to detail are required.
  • Project(s) manager.  From the devilish details to the bird’s eye view, you own the project.

MORE ABOUT QSTREAM

Qstream is a sales acceleration platform that combines performance analytics, coaching optimization and knowledge reinforcement in one powerfully simple mobile enterprise solution. Science-based and data-driven, Qstream is used daily by leaders in life sciences, technology and financial services to improve sales team performance at scale, with direct impact to the bottom line.

By letting reps respond to Q&A-based challenges for just minutes a day, Qstream delivers insights that help sales leaders improve the quality of customer conversations, identify coaching opportunities, and strengthen the capabilities that matter most. Whether onboarding new hires, reinforcing product messages, or developing core sales skills, Qstream is the only solution proven to durably change the customer-facing behavior of your reps.

Today Qstream is used by 14 of the top 15 global pharma brands, as well as leaders in medical devices, technology, healthcare and financial services. To learn more, visit Qstream.com, or follow @Qstream on Twitter.

TO ALL RECRUITMENT AGENCIES: Qstream does not accept agency resumes. Please do not forward resumes to our jobs alias, Qstream employees or any other company location. Qstream is not responsible for any fees related to unsolicited resumes. 

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