Wayfair is hiring a

Business Analyst- Workforce Planning

Boston, United States

Wayfair is seeking an analytical individual to fill the position of Business Analyst for the Workforce Planning team.  This role is passionate about helping Wayfair’s Customer Service and B2B Operations handle and improve their economics through rigorous analysis on the financial side of the business.  This position will also be responsible for maintaining the headcount model for multiple teams within operations, identifying efficiency gaps and supporting leadership with reporting and analysis as needed.

At their core, Business Analysts at Wayfair are strong in both quantitative and qualitative analysis, thrive in a rapidly changing environment and are seeking a fast-growing opportunity where they can have an immediate impact on critical business decisions.  Business Analysts are strong communicators who are eager to learn, endlessly curious, take pride in hard work and are committed to rapidly advancing their careers.

About Workforce Planning at Wayfair – this team is responsible for staffing, scheduling and monitoring Wayfair’s Customer Service and B2B departments through a combination of art and data science. Our ongoing goal is to craft the most efficient operation possible, while meeting the needs of Wayfair, our staff and our leadership partners.  


  • Lead, aggregate, analyze and report on Customer Service operational and financial performance 
  • Support compensation management by reviewing historical cost performance, modeling new compensation structures and forecasting future cost expectations
  • Create and maintain headcount models for several departments within Operations
  • See opportunity areas for more efficient operational performance
  • Consult with internal business partners to develop analyses across several areas of the business
  • Design and build reports, dashboards, and analyses in both Excel and Tableau




  • BA/BS with strong academic record
  • 0-3 years of experience in a quantitative role
  • +Experience with Excel (pivot tables etc. ), SQL knowledge a plus
  • Strong written and verbal communication
  • Positive, people-oriented, and energetic attitude
  • Analytical, creative, and innovative approach to solving problems


About Wayfair

Wayfair Inc. offers an extensive selection of home furnishings and décor across all styles and price points. The Wayfair family of brands includes:


  • Wayfair, an online destination for all things home
  • Joss & Main, where beautiful furniture and finds meet irresistible savings
  • AllModern, a go-to online source making modern design more accessible
  • DwellStudio, a design house with a decidedly modern vibe
  • Birch Lane, a collection of classic furnishings and timeless home décor


Wayfair generated $3.14 billion in net revenue for the twelve months ended September 30, 2016. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 5,600 people.

Wayfair is committed to an environment that provides equal employment opportunities to all employees and qualified candidates, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin or disability. 


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