Wayfair is hiring a

French Bilingual Customer Service Consultant

Ogden, United States
Full-Time


Key Job Duties:  

  • Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process.
  • Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.
  • Project a professional company image through phone and email interactions.
  • Recognize, document, and alert supervisors of trends in customer calls.
  • Uphold high customer service standards.
  • Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager i.e. process calls or emails to service customers when call demand dictates.

 

Requirements:  

  • Bachelor’s Degree preferred and/or 7 years of customer service experience
  • Must speak fluent French
  • Excellent communication and relationship building skills.
  • Passion for helping customers.
  • Desire to make Customer Service a career.
  • Service experience, preferably in a call center.
  • A successful track record working in a high volume environment.
  • Strong desire to be part of a team achieving personal and company financial goals.
  • Able to solve problems by thinking analytically and creatively.
  • Familiar with the latest e-commerce trends.
  • Regular and reliable attendance is an essential function of this position.

 

Essential Job Functions:

  • Ability to alternate sitting and standing throughout an 8 hour period, and sometimes longer.
  • Ability to use a computer keyboard and computer screen.
  • Ability to use a telephone headset and telephone system.
  • Ability to handle and solve all types of customer service issues via phone and/or email.

 

About Wayfair:

 

Wayfair Inc. offers an extensive selection of home furnishings and décor across all styles and price points. The Wayfair family of brands includes: 

  • com, an online destination for all things home
  • Joss & Main, where beautiful furniture and finds meet irresistible savings 
  • AllModern, a go-to online source for modern design 
  • DwellStudio, a design house for fashion-forward modern furnishings 
  • Birch Lane, a collection of classic furnishings and timeless home décor 


Wayfair generated $786.9 million in net revenues for second quarter 2016. Wayfair employed 5,398 people as of June 30, 2016 and is headquartered in Boston, Massachusetts with operations throughout North America and Europe. 

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