Wayfair is hiring a

NOC Engineering - Weekends

Boston, United States
Full-Time

NOC Engineering – Technical Support Weekends

 

Boston, MA

(open to Full-time, or potentially part-time)

 

Summary:

 

Do you want to be a part of a collaborative team for a growing eCommerce company? We are looking to grow our NOC Engineering Team by bringing on talented, motivated individuals looking for a broad scope of technical support.

 

NOC Engineers play a critical role in providing direct technical assistance to Wayfair’s global employee user base via phone, ticket, email, and remote support interactions, while maintaining a persistent point of contact between business and technology staff.  The Team Lead also plays a crucial role in handling and resolving complex technical issues in the areas of product functionality, architecture, and defect correction by achieving proficiency across Wayfair’s expansive internal software toolset and swiftly and seamlessly transitioning issues to Infrastructure and Software engineering support when applicable.

 

Responsibilities Day-to-Day:

  • Monitors all of Wayfair’s systems for critical system errors or issues
  • Works closely with all Engineering teams as well as business to identify and help resolve critical system errors
  • Incident coordination- pull the right teams together to get issues resolved
  • Prioritize and evaluate a variety of technical issues
  • Monitor various incoming emails, phone calls, and alerts through our ticketing system
  • Provide first-level contact and convey resolutions to customer issue
  • Ensure proper recording, documentation, and closure
  • Recommend procedure modifications or improvements
  • Triage, resolve, and escalate issues to appropriate teams
  • Error replication and initial troubleshooting
  • Field phone calls throughout the day from internal employees
  • Resolve walk-up questions/issues
  • Partnering with business teams to help resolve customer issues
  • Working with other teams to help provide a central point of contact
  • Familiarity with MS Active Directory, Exchange, Network Troubleshooting, and database Scripting (i.e. SQL)
  • Ability to troubleshoot scripting languages such as PHP, Python, or JavaScript – NOT a must

 

 

Attributes:

  • Leadership ability
  • Team Player, willing to share knowledge
  • Multi-tasking, Prioritization, and Time Management
  • Technical Aptitude – capable of handling a multitude of technical issues
  • Drive to learn – curiosity
  • Dedication – commitment to shepherd tickets through to resolution
  • Excellent written and verbal communication - Ability to accurately convey an issue
  • Patience & Customer Service mentality – Users often submit incomplete tickets
  • Ability to pivot and act in a timely manner

 

 

Opportunity:

  • Growth – Managers and teammates care about your success
  • Meritocracy - Work hard and get rewarded
  • Engineering – experience a variety of issues from infrastructure to software development
  • Learning – We have a learn@work department providing trainings ranging from professional growth to programming during work hours
  • Seeing and understanding the inner frameworks of the engineering department of a $2B company
  • Great team atmosphere

 

Your Application – please provide:

  1. Resume
  2. 2-3 references (professional preferred)
  3. Feel free to upload a Cover Letter

 

About Wayfair:

Wayfair Inc. offers an extensive selection of home furnishings and décor across all styles and price points. The Wayfair family of brands includes:

  • com, an online destination for all things home
  • Joss & Main, where beautiful furniture and finds meet irresistible savings
  • AllModern, a go-to online source for modern design
  • DwellStudio, a design house for fashion-forward modern furnishings
  • Birch Lane, a collection of classic furnishings and timeless home décor

 

Wayfair generated $2.25 billion in annual sales in 2015 and $747.3 million in net revenues for first quarter 2016. The company employed 4,604 people as of March 31, 2016 and is headquartered in Boston, Massachusetts with operations throughout North America and Europe.  The company has previously been named one of America’s Most Promising Companies by Forbes Magazine and selected by the Boston Business Journal and Glassdoor.com as a Top Company to Work For and Top Company for Well Balanced Life.

 

*** This position is ONLY for on-site in our Boston, MA headquarters***

Wayfair does not accept unsolicited candidate referrals or resumes / CVs from third-party vendors, including recruitment agencies. Wayfair will not be responsible or liable for any fees or costs associated with such unsolicited submissions.

 

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