Wayfair is hiring a

B2B Sales Trainer

Ogden, United States


Responsible for identifying training needs, developing materials and training BAM staff. Includes initial orientation/new hire training, ongoing up-skill training and project-specific training. Primary audience will be BAM team members, but may include other employees as needs dictate.

  • Partner with BAM Training Team and Ogden Sales Director to create actionable sales training modules
  • Develop and conduct new hire onboarding, as well as other training as needed
  • Manage and monitor ongoing employee training to ensure courses are completed in a timely manner, tracked for completion and measured for ROI
  • Partner with BAM Development Manager to identify actionable training needs of new (< 6 months) and tenured (> 6 months) BAM Managers
  • Design, develop and update training materials for classroom, e-learning and online use

Required Qualifications:

  • Prior experience as a trainer in a classroom setting (B2B environment highly preferred)
  • 2-3 years sales and/or customer service experience (call center preferred)
  • 2-3 years training experience (call center preferred)
  • Proven ability to create training materials using basic instructional design methods, experience with Captivate a plus
  • Demonstrated presentation and facilitation skills before large groups
  • Proficient in com, Microsoft Word, Excel and Power Point
  • Demonstrated oral and written communication skills
  • Critical thinking and creative problem solving skills; must be flexible and able to adjust to frequent changes in training priorities and schedules to accommodate business needs
  • Proven ability to work well as a team player and work independently with limited supervision
  • Demonstrates a high degree of professionalism • Good organizational skills to meet tight deadlines

Essential Job Functions:

  • Ability to alternate sitting and standing throughout an 8-hour period, and sometimes longer
  • Ability to use a computer keyboard, computer screen, telephone headset and telephone system
  • Ability to perform all above-mentioned duties with or without accommodations


About Wayfair:

Wayfair Inc. offers an extensive selection of home furnishings and décor across all styles and price points. The Wayfair family of brands includes:

  • Wayfair, an online destination for all things home
  • Joss & Main, where beautiful furniture and finds meet irresistible savings
  • AllModern, a go-to online source making modern design more accessible
  • DwellStudio, a design house with a decidedly modern vibe
  • Birch Lane, a collection of classic furnishings and timeless home décor

Wayfair generated $3.14 billion in net revenue for the twelve months ended September 30, 2016. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 5,600 people.


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