Wayfair is hiring a

General Manager - Small Parcel Speed

Boston, United States
Full-Time

The GM of Small Parcel Speed role drives a number of key, high-visibility initiatives that drive towards faster small parcel delivery (a key driver of customer satisfaction and conversion). 

Service Jump is a project to improve our delivery times by injecting truckloads of small parcels directly into local carrier hubs, shaving off a day of transit time, which allows us to drive incremental revenue and save costs.  This is a complex project and involves working closely with: Operations Research Scientists to model expected volume by zipcode and understand when various truck lanes make sense; our Operations Analytics Teams to build out robust metrics to track the project and drive improvement; Our technology teams, to build new functionality out to support business needs; our warehouse teams, to understand on-the-ground how these processes work and how we can improve efficiency; as well as interaction with our business teams, VP of logistics, COO, and CEO – all of whom are keenly interested in this project’s success.  This is one of our CEO’s top three priorities for the business.  You will have an opportunity to solve hard problems, drive teams across the business to make those changes happen, and manage communication out to the broader organization.

Regional Carriers:  The role would also entail integrating smaller regional carriers into our small parcel carrier network to enable better services, faster delivery (including Same Day in some markets).  This would likely involve a large external negotiation component and need to be integrated into your overall strategy for Small Parcel Speed.

Dropship Speed:  Provide customers 1 & 2-Day delivery promises from select dropship suppliers who meet our standards for on-time shipping.  Close partnership with supplier operations to increase the number of suppliers in this program and our Front End team to display these promises to the customer.

Front End Messaging:  Work closely with our Front End Team to test different ways of messaging our delivery promises to maximize impact to the business.

These different projects all need to managed together to drive effective reduction of delivery time:  Success in one area impacts other areas (e.g. if we forward position more in a New Jersey warehouse, we will need to service jump less to that area, but we will also open the possibility of more service jump lanes that were too far to drive to from Kentucky, but now are achievable out of New Jersey).  Increasing delivery speed is a key driver of customer satisfaction and customer lifetime value.  Customers who experience the “Wow” factor of getting a delivery quickly are likely to purchase more and come back more frequently/

Requirements:

  • Proven track record of taking ownership and driving results
  • Strong project management skills with ability to get things done
  • Process-oriented with strong analytical and communication skills
  • Very comfortable with implementing new technology
  • Ability to think strategically and tactically within a dynamic, fast-paced organization
  • Extremely collaborative and effective in a cross-functional environment
  • Consulting experience or operational leadership responsibility preferred.
  • Evidence of “scrappy startup execution” and how to ‘get it done’ attitude no matter what when time is tight and stakes are high.
  • Ability to manage through ambiguity, stress, adversity and conflict to establish focus and deliver against business goals

Profiles that may be especially well-suited for this role:

  • 7+ years of post-MBA top-tier consulting for a top-tier firm
  • Innovative leader in supply chain or logistics who is looking for an opportunity lead transformation
  • 7+ years of top tier professional or financial services (e.g., investment banking / hedge fund) experience combined with very clear experience as an operator who delivers daily results directly with a team
  • Experience leading large cross functional teams collaborative and effective in a cross-functional environment
  • Consulting experience or operational leadership responsibility preferred.
  • Evidence of “scrappy startup execution” and how to ‘get it done’ attitude no matter what when time is tight and stakes are high.
  • Ability to manage through ambiguity, stress, adversity and conflict to establish focus and deliver against business goals

Profiles that may be especially well-suited for this role:

  • 7+ years of post-MBA top-tier consulting for a top-tier firm
  • Innovative leader in supply chain or logistics who is looking for an opportunity lead transformation
  • 7+ years of top tier professional or financial services (e.g., investment banking / hedge fund) experience combined with very clear experience as an operator who delivers daily results directly with a team
  • Experience leading large cross functional teams

 

About Wayfair:

Wayfair (NYSE: W) offers an extensive selection of home furnishings and décor across all styles and price points. With an unparalleled selection of more than seven million home items from 7,000 suppliers, Wayfair helps people find the perfect product at the right price. Our unparalleled selection and superior customer service coupled with the convenience of online shopping, makes it easier than ever before to find exactly what you want for your home. The Wayfair family of brands includes:

  • com, an online destination for all things home
  • Joss & Main, where beautiful style meets irresistible savings 
  • AllModern, a go-to online source for modern design
  • DwellStudio, a design house for fashion-forward modern furnishings
  • Birch Lane, a collection of classic furnishings and timeless home décor

Wayfair is headquartered in Boston, Massachusetts, and employs nearly 3,000 people across its eight global locations of Boston, New York, Ogden & Orem, Utah, Hebron, Kentucky, Galway, Ireland, London and Berlin.  The company has previously been named one of America’s Most Promising Companies by Forbes Magazine and selected by the Boston Business Journal and Glassdoor.com as a Top Company to Work For and Top Company for Well Balanced Life.

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