Wayfair is hiring a

Senior Manager, Business Reporting & Analysis

Boston, United States

Do you thrive in a start-up environment? Do you have the business savvy and problem-solving skills necessary to grow a business? Are you looking to come on board and make an immediate impact? If so, you would be a great fit for one of Wayfair’s newest businesses, CastleGate Fulfillment Services.

Wayfair is looking for a talented, driven, and entrepreneurial Senior Manager, Business Reporting and Analysis to build and execute strategy for a high-growth business.  This person will play a key role in the monitoring, analysis, and optimization of the new and rapidly expanding CastleGate Fulfillment business.  The ideal candidate is an energetic team player who can use data to effectively drive results in a fast-paced and rapidly growing company.  Due to the high visibility with senior leadership throughout the organization, the candidate must also command strong senior presence.  This person will be responsible for analyzing and reporting out on CastleGate customers, operational metrics, and business growth.   The candidate must have an interest in innovating to solve business problems creatively and a willingness to hit the ground running. 

The ideal candidate is self-motivated and has a high degree of comfort breaking down large data sets and synthesizing results to diverse audiences.  He/she has demonstrated success in leveraging data to drive decision-making.  The senior manager will serve as an internal consultant to groups across the company, building standardized and ad hoc reporting to support rapid growth and scaling.  The ideal candidate has successful project management experience and can balance quantitative analysis and critical thinking with effective communication.  He/She also thrives in a fast-paced environment and is able to adapt to change quickly.  He/She is a skilled manager, able to provide strong direction, remove roadblocks, and coach team members to success.  The senior manager will be able to work at both a strategic level (enabling growth through innovation) and at a tactical level (pivoting between projects real time, digging into data to understand and report trends, and understanding the nitty-gritty).

Job Description:

  • Develop and lead operational reporting and analysis for CastleGate Fulfillment Services.
  • Lead support for account managers with relevant data and trend analytics; drive reporting on key service level metrics for fulfillment customers.
  • Work collaboratively on data needs with cross-functional groups, including Engineering, Warehouse Operations, Planning, Data Integration.
  • Know the numbers behind the business inside and out; serve as the subject matter expert for all internal stakeholders.
  • Deliver seamless, cohesive analyses and reporting to senior leaders across the company.
  • Manage, coach, develop team of Business Analysts.

Skills & Experience:

  • Bachelor Degree, MBA preferred.
  • 5 years or more experience in data analytics and/or modeling.
  • Strong analytical and critical thinking skills.
  • Senior presence with thoughtful, articulate communication style.
  • Adept at communicating up and down and pivoting to the audience’s needs.
  • Comfortable thinking outside of the box to build structure around loosely defined projects.
  • Track record of success in managing and developing a team.
  • Entrepreneurial spirit, self-reliant and able to motivate others.
  • Comfortable in Excel and SQL.

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