Wayfair is hiring a

Business Analyst

Boston, United States

Business Architect/Product Manager


If you're passionate about e-commerce and creating scalable operational systems that will drive our business and elevate customer, supplier, and employee experiences, we are looking for you to join our Operations Process Innovation team.

You must be able to work collaboratively to design solutions that cross technology platforms and operations groups. You will work cross-functionally with experienced Product Managers and serve as overall business architect for large initiatives, ensure that we’re pushing the bounds of creativity and innovation, consistently executing at a high level.


What you will do:

  • Become a deep expert in the technology that drives a subset of operations and learn enough about related platforms to know which teams need to be consulted or involved in projects.
  • Develop a relationship with operational teams and act as their liaison to the operational technology platforms, eliminating the need for them to have to navigate increasingly large and specialized product and engineering teams
  • Act as both business architect and program manager for large cross-functional initiatives, starting from eliciting requirements, facilitating cross-functional design sessions, lobbying for required resources, and acting as the “PM of PM’s” for the initiative.
  • Align stakeholders, report on progress, oversee implementation and own the overall solution for the initiative
  • Monitor and report on the success of the initiative to executive sponsors
  • This is not a primarily project management role! It requires strong technical, analytical and troubleshooting skills.
  • Anticipate operational and technical issues, assess scope, understand cross-platform impacts
  • Ensure that the solution being built is robust, flexible, and scalable


Example Initiatives:

  • Large Appliance purchase, delivery and installation
  • Offering large-scale assembly services to customers
  • Small parcel zone skipping capabilities
  • Physical clearance centers
  • Arranging consolidated deliveries for B2B, registry or trade customers

Job Requirements:

  • 6+ years’ experience in product management or design and implementation of operational systems
  • Excellent facilitation skills, demonstrated experience in resolving ambiguity
  • Proven track record working with complex process and technology needs from vision and strategy through implementation
  • Deep understanding of business strategy and metrics
  • Passionate about building functional and engaging user experiences
  • Excellent written and oral communication skills
  • Technical background, or technical orientation, consulting background a plus
  • Strong cross functional leadership experience
  • Entrepreneurial mindset, with a bias for customer focused innovation
  • Bachelor’s degree in either a technology or business discipline, MBA a plus
  • Extensive experience working with Excel is required
  • Proficient and comfortable with SQL


About Wayfair:


Wayfair Inc. offers an extensive selection of home furnishings and décor across all styles and price points. The Wayfair family of brands includes:


  • Wayfair.com, an online destination for all things home
  • Joss & Main, where beautiful furniture and finds meet irresistible savings
  • AllModern, a go-to online source for modern design
  • DwellStudio, a design house for fashion-forward modern furnishings
  • Birch Lane, a collection of classic furnishings and timeless home décor


Wayfair generated $2.25 billion in annual sales in 2015 and $786.9 million in net revenues for second quarter 2016. Wayfair employed 5,398 people as of June 30, 2016 and is headquartered in Boston, Massachusetts with operations throughout North America and Europe. The company has previously been named one of America’s Most Promising Companies by Forbes Magazine and selected by the Boston Business Journal and Glassdoor.com as a Top Company to Work For and Top Company for Well Balanced Life.

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