Wayfair is hiring a

Replacement Part Performance Manager

Boston, United States

Replacement Part Performance Manager 

Wayfair is looking for a talented and driven self-starter to execute strategy and help us transform a network of hundreds of individual vendor businesses into a flawless fulfillment network surrounding replacement parts.  This crosses all platforms including Wayfair, Joss & Main, AllModern, Wayfair Supply, and DwellStudio.  In addition to working extensively with our external partners (suppliers, carriers), we are plugged into every department within the company – from finance to marketing.


The ideal candidate is an energetic team player who understands how to effectively drive results in a fast-paced and rapidly growing company. This individual would be a member of the Supplier Operations Team, a team charged with delivering on Wayfair’s promise of excellence. The Supplier Operations team is organized into small groups that build relationships with suppliers, analyze the root cause of issues such as service level and partner with other Wayfair departments to leverage technology and continuously improve the experience for our customers. This is a role with tremendous opportunity to make an immediate impact on the success of the company and for growth within the Operations Team.


  • Analyze key performance metrics to root cause performance issues and drive change for supplier performance surrounding replacement part fulfillment
  • Build strong relationships with suppliers and collaborate to secure operational improvements
  • Analyze and anticipate bottlenecks, triage quickly, and implement preventative solutions for the future
  • Analyze data to root cause issues and drive change
  • Work cross functionally with groups company-wide, including Category Management, Account Operations, Buyers and Logistics
  • Drive supplier adoption of key tools and technology (EDI, inventory, and supplier extranet)
  • Report on performance trends and improvements

Desired Skills & Experience:

  • A minimum of one year experience in supply chain
  • Excellent communication skills, both written and verbal
  • The ability to articulate clearly and negotiate with external partners
  • Self-reliant and able to motivate others
  • Strong attention to detail
  • Ability to hit the ground running – a confident self-starter
  • Ability to manage and prioritize day to day tasks and projects
  • Innovative problem-solving skills – dissect and determine root causes of problems, and implement solutions
  • Strong analytical skills and a problem solving mindset
  • Experience in Excel and SQL a plus

Interested in learning more?  Check out what the Vice President of this group has to say by reading her LinkedIn blog post!

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