AirSorted is hiring a

Reservations Manager

London, United Kingdom

Smart motivator required to build and lead a high volume, round-the-clock, Reservations Team - so that Airsorted can deliver a quality guest experience at scale.

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Our mission is to make it easy to share your home.


Airsorted is the world’s largest and fastest-growing Airbnb management platform. We make hosting on Airbnb hassle-free by using technology to create an infrastructure for the fast-growing sharing community.


Airsorted handles everything for hosts across London, Edinburgh and Dublin: cleaning, laundry, guest communication, key exchange, pricing and reviews.


THE ROLE

Apply for this role if you want to develop quickly.


As part of our rapid expansion (10x bookings growth in last 12 months), we need an energetic Reservations Manager to build out and lead our Reservations Team.

The team's responsibilities include:

  • Fielding booking enquiries with a focus on conversion into reservations
  • Coordination and problem-solving: using the tools available to resolve issues, sometimes in partnership with other operational teams
  • Informing the development of our guest-facing technology interfaces including messages and guest instructions
  • You will be hiring, training and performance-managing the Reservations team to deliver a consistently high level of service, and establishing a blueprint for the team's international expansion.

  • We are a currently a team of 35 and growing.
  • Your normal working hours would be 09:00 to 18:00 but you are responsible for a team that has shifts from 07:00 to 23:00
  • We operate 7 days per week. As with every member of the Operations Team, you will be expected to work one weekend per month.
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