Affinity is hiring a

Customer Success & Advocacy Lead

San Francisco, United States
Full-Time

Working at Affinity

Affinity helps some of the world’s most influential professionals identify and secure their best opportunities. We’re a small company with ambitions to help people everywhere in the world connect and do business. We’re seeking a thoughtful customer success and advocacy lead who is excited by the opportunity to build a great company and cultivate an awesome customer success team.

 

How we approach customer success & advocacy

As the first hire in this role, you will be responsible for transforming our current clients into product champions! Given how early stage we are, your job will highly cross-functional. You will not only work closely with our clients to understand and address their business needs, but also interface with our sales, product and engineering teams very closely to make sure we place our clients’ concerns above everything else. We hope you’re excited by challenges a growing company offers, a lot of autonomy, and the prospect of shaping how we interact with our clients at Affinity.

 

Responsibilities

  • Own Affinity's growing customer base; build a strategy to manage the engagement and success of our clients

  • Become a product champion! Develop best practices to share across clients helping them best leverage Affinity's full functionality

  • Interface closely with sales, product and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences and have a direct impact on the product roadmap

  • Drive engagement and establish strong relationships with our clients

  • Develop an understanding of our clients’ goals and work to help them reach a high level of satisfaction with the product

 

We’d love to hear from you if

  • You’re a wonderful communicator and have great time-management skills

  • You’re hard working, responsive, and willing to get your hands dirty

  • You are or want to be an expert at distilling and prioritizing feedback

  • You are excited by the startup environment!; you want to bring structure and process to develop and scale the customer success & advocacy team

  • You love paying attention to detail

 

Bonus points for

  • Having prior experience as a customer success / relationship manager at an enterprise SaaS company

  • Having prior programming experience in any capacity

  • Having relevant industry experience in the CRM / Finance space

 

Benefits

  • Daily catered lunch and an endless snack supply

  • Top-tier medical, dental, and vision insurance

  • Public transportation pass

  • Flexible work hours and vacation time

 

The more diverse our team is, the more we’ll be able to learn from each other, and the better our company and our product will be. Whatever your gender, race, sexual orientation, religion, age, veteran status, favorite Spotify playlist, or social, cultural, and economic background, we can’t wait to welcome you to Affinity.

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