Working at Affinity
Affinity helps some of the world’s most influential professionals identify and secure their best opportunities. We’re a small company with ambitions to help people everywhere in the world connect and do business. We’re seeking a thoughtful customer success and advocacy lead who is excited by the opportunity to build a great company and cultivate an awesome customer success team.
How we approach customer success & advocacy
As the first hire in this role, you will be responsible for transforming our current clients into product champions! Given how early stage we are, your job will highly cross-functional. You will not only work closely with our clients to understand and address their business needs, but also interface with our sales, product and engineering teams very closely to make sure we place our clients’ concerns above everything else. We hope you’re excited by challenges a growing company offers, a lot of autonomy, and the prospect of shaping how we interact with our clients at Affinity.
Own Affinity's growing customer base; build a strategy to manage the engagement and success of our clients
Become a product champion! Develop best practices to share across clients helping them best leverage Affinity's full functionality
Interface closely with sales, product and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences and have a direct impact on the product roadmap
Drive engagement and establish strong relationships with our clients
Develop an understanding of our clients’ goals and work to help them reach a high level of satisfaction with the product
We’d love to hear from you if
You’re a wonderful communicator and have great time-management skills
You’re hard working, responsive, and willing to get your hands dirty
You are or want to be an expert at distilling and prioritizing feedback
You are excited by the startup environment!; you want to bring structure and process to develop and scale the customer success & advocacy team
You love paying attention to detail
Bonus points for
Having prior experience as a customer success / relationship manager at an enterprise SaaS company
Having prior programming experience in any capacity
Having relevant industry experience in the CRM / Finance space
Daily catered lunch and an endless snack supply
Top-tier medical, dental, and vision insurance
Public transportation pass
Flexible work hours and vacation time
The more diverse our team is, the more we’ll be able to learn from each other, and the better our company and our product will be. Whatever your gender, race, sexual orientation, religion, age, veteran status, favorite Spotify playlist, or social, cultural, and economic background, we can’t wait to welcome you to Affinity.
This job opening has been filled or removed by the company.
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