Carvana is hiring a

Social Media & Reputation Management Specialist

Phoenix, United States

ABOUT CARVANA…. 

At Carvana, we sell cars, but we’re not salespeople. We saw a huge problem with how much it can suck to buy a car the traditional way. To fix that, we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that’s $Trillion with a “T”). We provide a seamless, online car buying experience for consumers from A-to-Z. From acquiring, inspecting and certifying high quality cars, to providing 360° high-resolution photography inside and outside of the vehicle, to generating real-time financing and warranty options, to providing consumers with the option to have cars delivered to their driveway in as little as 24 hours or pick-up from one of our state-of-the-art Car Vending Machines (yes, you read that right) all with a 7-day Money Back Guarantee, we’ve made it our mission to redefine the car buying status quo. With no dealerships or commissioned sales people, we also save thousands of dollars per car in expenses that we pass on to our customers.

Recently named Forbes’ 5th Most Promising Company in the U.S., we offer the excitement, culture and opportunity of a start-up, with the capitalization and infrastructure of a much more established business. For more information on Carvana, take a look at our company introduction video.

 

WORKING AT CARVANA YOU WILL NOTICE THAT…

You'll need to be a great communicator, a brand ambassador and possess the know how to get the job done.

We expect bright people, willing to roll up their sleeves, take on new assignments and juggle many things at once.

In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.

In our down time we have ping pong and corn hole (or “bags,” depending on where you’re from) tournaments.  However, the pace is pretty quick around here, so you'll need to be prepared to keep up.

There are Wild Pants Wednesdays…you’ll have to come correct here to compete with our CEO Ernie.

 

JOB DESCRIPTION

As Carvana’s Social Media and Reputation Management Specialist, you will be tasked with being our energetic voice and presence on all of our social media platforms. You will need the savvy to seamlessly transition between Facebook, Twitter, Instagram, Snapchat, Google+ and do so while maintaining our brand’s values and overall message. Creative minds, clear communicators, and fun personalities are who we seek for our Social Media and Reputation Management position, as it will be your duty to help develop and execute ideas behind content that will help us attract more potential customers and fans of our brand.

In addition to wielding the proverbial megaphone for us on social media, this position also demands dexterity in flexing between your role as a Carvana superfan and Customer Advocate. Managing our online reputation, answering customer questions, moderating messages posted on our social media pages, and replying to customer complaints is a job that takes equal parts organization, patience, and empathy. We pride ourselves on delivering excellent customer experiences, whether it’s in the driveway or behind a desktop, and ensuring that our customers’ concerns are addressed and taken care of in a respectful and prompt manner is our way making good on that promise.

LOCATION

Phoenix, AZ (Headquarters)

  • Be the voice of Carvana on social media. You will be responsible for making each customer feel like their celebration or concern is important.
  • Develop, manage, and execute our social media content calendar, including owning multiple social media accounts. This means you’ll have to be intimately familiar and comfortable with creating and scheduling posts throughout a given week on Facebook, Twitter, Instagram, Google+, Snapchat, and the like
  • Identify and respond to customer inquiries and be attentive and responsive to areas where customers leave comments and reviews
  • Efficiently and effectively coordinate with our team of Customer Advocates in situations where customer complaints need to be escalated
  • Collaborate with cross-functional teams (such as brand, design, and content) to develop innovative and on-brand campaigns
  • Embrace your mistakes! You’ll inevitably make a few.
  • Help us build a stronger company every day

 

REQUIRED SKILLS AND EXPERIENCE

 

  • A Bachelor’s degree in journalism, communications, or marketing from an accredited undergraduate institution is preferred. Honorary degrees, while totally awesome, won’t suffice…
  • At least two years of relevant professional communications and social media based experience
  • Social media junkie…you’re the person that’s routinely checking Facebook, Twitter, Instagram, Snapchat, and other cool social platforms that we don’t even know about before you even think about rolling out of bed to shower in the morning
  • Strong writing and communication skills
  • Highly organized with an unflappable attention to detail
  • Have a sense of humor. You’re the guy or gal who knows their audience and is always ready with a well-timed joke.
  • Be a people person. Even though you won’t be dealing with customers face-to-face, we’re seeking the kind of person who puts the concerns of others first and is always ready to celebrate a big moment for someone else.
  • A calm, cool demeanor and a penchant for not being easily rattled. The internet forest is full of trolls. We want someone who refuses to feed them.
  • An ability to operate in ambiguity with the grace of a gazelle…not the gazelle being hungrily chased by a lion, but the one bounding effortlessly through an open African savanna
  • The skills to examine processes and develop creative solutions
  • An understanding that things will change. We need to know you are okay with that. 
  • A willingness to roll up your sleeves, take on new assignments, and juggle many things at once. In other words, you’re a multi-tasking wizard!

WHAT YOU CAN EXPECT IN RETURN

  • Full-Time Salary Position 
  • Medical, Dental and Vision benefits
  • 401(k) with company match
  • Access to opportunities to expand your skill set and share your knowledge with others
  • Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development

LEGAL STUFF

Hiring is contingent on passing a complete background check.

Carvana is an equal opportunity employer.

 

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