GoDaddy is hiring a

CloudTech Engineer - Level 1

Sanger, United States
Full-Time

Media Temple’s CloudTech Engineer’s (Level 1) primary responsibility is fielding CloudTech (Always-On and On-Demand) service calls, support requests and CloudTech Service orders. Your primary objective is to provide a great customer experience through CloudTech premium service offerings. This position will report to a CloudTech Lead, and perform tasks as assigned by the CloudTech Coordinator.

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Responsibilities:

  • Provide customer service through CloudTech premium service offerings.
  • Field calls and tickets from Always-On queue.
  • Perform CloudTech On-Demand orders.
  • Consult with customers on how to best resolve CloudTech related issues.
  • Set up One-Time File Transfer Protocols (FTP)/Email/Applications.
  • Perform data backups and disaster recovery operations.

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Requirements:

  • Develop comprehensive understanding of CloudTech services offered by the Company.
  • Possess strong technical troubleshooting skills.
  • Partner with clients to identify and resolve complex issues.
  • Possess strong understanding of security best practices.
  • Provide and maintain high customer satisfaction levels through support services and guidance to additional product offerings.
  • Understanding of Linux/Unix command line.
  • Bachelors Degree or equivalent work experience.

 Pluses:

  • LPI/Redhat Certification
  • Web hosting experience

What's in it for you:

  • Competitive salary.
  • 401(k) matching.
  • Equity.
  • Able to work VPN.
  • "Freeloader" Lunch Friday's, bagel Monday's, and multiple stacked kitchens to keep the engine fueled.
  • Tuition Reimbursement.
  • Ping-pong, video game consoles, pool table, monthly happy hours, and other fun events (Yes the rumor is true, Snoop Dogg played at our Holiday party).

No visa sponsorship available for this position.


About Media Temple

From its inception in 1998, Media Temple has helped web designers, developers, creative agencies and enterprises focus on successfully running and growing their business while we take care of all their hosting needs. Over 125,000 people and businesses in 100 countries rely on our people-powered web and cloud hosting solutions to host more than one million websites. Our premium service model combined with our scalable technology allows us to focus on delivering only exceptional quality solutions and best-in-class, award-winning 24/7 customer support. Our clients range from top tier designers, popular blogs and online creative communities, to global advertising agencies and major brands. With 230 dedicated, U.S.-based employees, Media Temple has been repeatedly recognized as one of the best places to work in Los Angeles.

Media Temple, Inc. is an Equal Opportunity Employer.

 At Media Temple, we're in the business of hosting great ideas. We’re also in the business of building great careers! Isn’t this where you really want to be?  Apply today!

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