GoDaddy is hiring a

Customer Support Agent - Level 1

Sanger, United States
Full-Time

We have a place on our team for the tech obsessed geek all the way up to the Linux elite.  Compassion and awesomeness are your keys to success!  Our customers are located in time zones all over the place, so if you’re a night owl...even better.

Full-time offers a starting pay rate of $17/hour plus a differential of $1.25 for overnight shifts.

Responsibilities:

  • Gather information needed to best handle customer technical inquiries
  • Resolve software and technical questions for customers efficiently and effectively
  • Perform root cause analysis and determine appropriate course of action
  • Identify trends and issues with our services and alerting supervisor
  • Contribute to the knowledge base via technical and process support documentation
  • Partner with Customer Service team members on strategic projects
  • Join forces with others and own outcomes
  • Brag to your friends about how AWESOME your job is

Requirements:

  • General working knowledge of computers, internet, and email
  • Demonstrated success in customer service
  • Ability to empathize with customers and convey confidence
  • CRAZY good at multitasking - you will be handling multiple online chats at once
  • Ability to quickly learn and articulate technical concepts
  • Well-versed in the subtleties of chat/email/phone etiquette
  • Attention to detail in written communication with customers

Pluses:

  • Basic understanding of DNS, POP/IMAP, and FTP for troubleshooting
  • Working knowledge of web hosting
  • Sales chops
  • Bilingual

No visa sponsorship available for this position.

About (mt) Media Temple


From its inception in 1998, Los Angeles-based Media Temple has been providing premium web hosting and cloud services to web developers, designers, digital entrepreneurs and creative agencies. Over 125,000 people and businesses in 100 countries rely on our services and our best-in-class, award-winning 24/7 customer support to power 1.5 million websites, from WordPress blogs and portfolio sites to small business sites, e-commerce, and beyond.

We value our employees and are proud to have a great company culture that offers generous benefits,  including competitive health, dental, vision, life and disability insurance, 401(k) matching, and uniquely generous paid time off plans, which are some of the things that have helped make us a repeat entry on the Los Angeles Business Journal’s annual ranking of Best Places to Work in LA. We also offer a competitive salary, casual dress code, “Freeloader” lunch Fridays, bagel Mondays, and plenty of other snacks to keep the engine fueled, ping pong battles, monthly happy hours and other fun company events. And yes, even Rover is welcome at work!

Media Temple, Inc. is an Equal Opportunity Employer.

At Media Temple, we're in the business of hosting great ideas. We’re also in the business of building great careers! Isn’t this where you really want to be?  Apply today!


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