Careem is hiring a

Fleet Coordinator - Fleet Quality

Qasr Ad Dobarah, Egypt

Do you want to help build a world-class institution from the region, experience the thrill of being part of a high-growth technology company, and improve people’s lives?

There is only one way to build an awesome institution: to attract exceptionally talented people who are aligned with the mission of the organisation and make them partners in success. At Careem, our mission is to simplify the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics. In the process, we want to build an organisation that inspires and become a world-class institution from the region.

We have had a phenomenal start. Founded in 2012 by former entrepreneurs and McKinsey alums, Careem is an innovative transportation service operational in 43 cities from Morocco to Pakistan. With 30% monthly growth, we are one of the fastest growing companies in the region. Our recipe for success has been a team that thrives on challenges, is passionate about solving problems, is not afraid to work super hard, and is a true partner in the company through generous stock option grants. We have attracted strong regional and international investors and are positioned on the cusp of significant scale. Read more about us in the New York Times or Arabian Business.


ABOUT THE ROLE

The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative.


  • Following up on 15-20 mystery shoppers’ output daily
  • Planning mystery shopping campaigns, in terms of time span, topic of inspection and campaign themes.
  • Reporting any fraudulent activities done by any captain
  • Analyzing output for captain inspection forms, highlighting top detracting issues for customers and top violating behaviors by captains.
  • Generating reports for weekly quality status for Cairo’s fleet across all quality KPIs
  • Applying adjustments and corrective actions with Captains and recommending enhancements for captain communication and retraining to enhance fleet quality.
  • Other jobs at Careem