SimilarWeb is hiring a

Customer Journey Manager

Tel Aviv-Yafo, Israel

SimilarWeb is the industry standard for understanding the digital world. SimilarWeb’s market intelligence solutions provide customers with the insights into their digital market for any website or app across all industries worldwide. Hundreds of thousands of businesses, including Ebay, L’Oreal, Google and AirBnB, use SimilarWeb’s insights to understand, track and grow their market share.

The Customer Journey Manager is responsible for Monitoring, Planning, and Building our customer's lifecycle plan to maximize customer’s potential.

The Customer Journey Manager will collaborate with our Customer Success Managers and team leaders to build the customer strategy and advise the Head of Customer Journey and VP of Customer Success on priorities and business challenges.

If you’re passionate about working with data, a teamwork player and know your way around the digital world, this is the right position for you.

This is a full time position reporting the Head of Customer Journey, based in Tel Aviv.

Responsibilities

  • Monitor, Measure and Map every stage of customer’s journey and status.
  • Lead strategic initiatives in the fields of customers onboarding, activation and lifecycle planning.
  • Lead strategy team meetings on accounts at priority
  • Use qualitative and quantitative data to enable Customer Success reps and Product Consultants reaching customer’s goals and success.
  • Advise Customer Success management about risks, new opportunities and help them see the full picture and prioritize accordingly.

Requirements

  • Strong analytical skills – Must
  • Customer facing experience - Must
  • Ability to extract insights from big sets of data - Must
  • Exceptional attention to details
  • Strong ability to launch and lead new initiatives
  • Strong ability to work both independently and as part of a team
  • Experience working in SaaS companies and Digital Marketing - Must
  • Fluent English - Must

Other jobs at SimilarWeb