A Better Company
At Better, we're making getting a mortgage fast, simple, and delightful. Recognized as the technology leader in mortgage lending, Better provides borrowers a superior home financing experience to any previously possible.
From our offices in Downtown NYC, we're revolutionizing a $12 trillion industry; building the future of real estate and consumer credit. Our team combines leading software engineers from companies like Spotify and Google with a mortgage bank that has three generations of experience. Together we’re building groundbreaking technology driven by user-centric design principles, and making the mortgage experience what it should be – an exciting and delightful part of the biggest transaction in most Americans’ lives.
A Better Opportunity
At Better we work tirelessly toward removing all unnecessary friction and cost from the home financing process. We iterate rapidly on behalf of our borrowers, introducing improvements to our products and services every single day. We have created the best in market customer experience, and now strive toward a goal previously unachievable in our industry: creating borrower delight.
Your job will be to lead our efforts in growing, guiding, and constantly improving a customer service organization that manifests true borrower delight with unrivaled efficacy.
As our Director of Borrower Delight, you will be responsible for maintaining an unwavering user-first mentality across our entire organization. In partnership with other departments, you will grow and lead a better than best in class borrower delight team; leveraging tools and data to systematize and continuously improve policies and processes aimed at delighting Better borrowers.
Responsibilities Will Include
Attributes We Value
What You’ve Done
Bonus Points For
Experience running a customer success team:
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