Managed By Q is hiring an

Account Manager

Los Angeles, United States

About Q:

Q is building an operating system for the built world, backed by a comprehensive technology and service platform. Today, hundreds of companies in four cities trust Q to make their offices run better. We handle everything from catering to IT, to cleaning, plumbing and office supply management. In short, we make it easy to run an office.

We also believe that creating good jobs is fundamental to our success. We treat all of our employees well — from software engineers to office cleaners. We know that 5-star service comes from talented, motivated people.

Q is looking for a new Account Manager to join our growing team based in Los Angeles.  You will be a key member of a first-class team, driving product and service improvements to create the most value for our clients, and developing an incredibly strong brand for Q.

About you:

  • You can offer clients unique perspectives and ideas for their busines
  • You have strong communication skills. You are personable, assertive, and confident in your recommendations and product knowledge
  • You have a strong ability to identify a client’s need. You know what questions to ask and how to probe to get the information you need to help the client
  • You can identify the return on investment for the client to back up your recommendation
  • You are comfortable discussing budget and pricing. You know how to sell the value of our service to the client because money isn’t the reason they’re pushing back
  • You’re not afraid to push the client in the right direction even when the client is hesitant. You know this is in the best interests of the client

Responsibilities:

  • Build a trusted relationship with clients, while thinking creatively to consistently surprise and delight customer offices
  • Understand our service offerings inside and out, and identify opportunities to grow each account through your interactions
  • Create a white glove experience for all of our clients starting with onboarding and continuing throughout their full life cycle
  • Own the success and health of your book of business at Q
  • Advocate customer needs internally to improve ever changing packages and product offerings.  You’re the boots on the ground influencing how we can continue to provide value for our clients
  • Tackle new projects to help Q continue to grow with enthusiasm and a critical eye

Qualifications:

  • 3+ years client-facing work experience (B2B or similar experience preferred)
  • Excellent written and verbal communication skills
  • Salesforce proficiency is a huge plus
  • Experience working in a high growth & fast paced environment
  • Bonus points: experience selling to new & existing clients
  • General delight to be around, laughs at bad jokes and is awesome

Benefits:

  • Ground floor opportunity at one of the fastest growing companies in the world
  • Competitive salary
  • Generous Stock Options
  • 401(k) with matching
  • 100% coverage for medical, dental, and vision insurance
  • An insanely supportive, hardworking team, building something BIG

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