iboss is hiring a

NOC Technician

San Diego, United States
Full-Time

The NOC Technicians at iboss are responsible for monitoring and maintaining our global data center ecosystems.

 

Primary Responsibilities Include:

 

Managing and maintaining iboss monitoring systems

Provisioning new points of presence or nodes within existing or new points of presence

Responding to system and/or network faults to ensure internal and external SLAs are met

Following escalation procedures to engage key resources to respond to critical events

Proactively using forecasting and data trends to manage growth

Working with internal stake holders (dev/ops, support, sales) and 3rd party vendors to schedule maintenance, request and/or create RFOs and remediation strategies

Create and maintain documentation related to global points of presence and procedures

 

Required Qualifications:

 

1 Year of professional technical support or data center operations experience

Proficient/Fluent written and verbal communication in English

strong diagnostic/troubleshooting skillset

RHEL and Debian Linux CLI experience

Windows/Sysadmin experience

Ability to assess and prioritize incidents quickly while under pressure

Comprehensive understanding of the OSI model and internetworking

 

Desired Qualifications:

 

Bachelor’s Degree or working towards a Bachelor’s Degree

Experience with a variety of NMS technologies (Solarwinds, Cacti, Nagios, PRTG)

Experience writing BASH scripts

Some experience working with SNMP and extending SNMP

Capability to multitask

 

Benefits

  • Health, Vision, Dental, Chiropractic - open to domestic partners
  • 401K with company match
  • Paid Time Off (PTO)
  • Company paid holidays
  • Optimistic, supportive, and FUN work environment
  • Fantastic quarterly company events
  • Free catered lunches every Fridays
  • Free snacks

 

The duties and responsibilities described above are essential functions of the job.
iboss, Inc. is an EEO/AA/M/F/Vet/Disability Employer

 This position is not eligible for sponsorship of work visas

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