OLIVER North America is hiring an

Account Director

Minneapolis, United States

#LI-LI1 #director

About the role:

OLIVER is hiring an Account Director to join the team. We’re building a Minneapolis-based creative hub that partners with OLIVER teams around the globe, serving our client with high-quality creative for household-name brands. Those with creative-agency experience managing big-brand relationships with have an edge.

What we want to see it a proven track record of balancing day-to-day management with big-picture leadership, and the ability to spot and chase new opportunities. You should have meticulous attention to detail, understand the importance of the profitability of your projects for the agency and you will have proven yourself as a safe pair of hands on the day-to-day management of the account.

This is a great opportunity for a level-headed, strategic thinker, who has gravitas with a client. The success of the role will rely on your ability to spot opportunities to help clients achieve their business ambitions. Most important, this role requires a courteous, positive and high-energy individual with great people skills. We value hard work, and we want to have fun doing it.  

What you will be doing:

  •  Client services
    • Ensuring that the client experience is as positive as possible. Encouraging a positive, proactive solution first attitude, with clear communication in person, supported by documentation in email.
    • Responsible for brand guardianship on their projects within the team.
    • Looks to constructively challenge the client and will proactively work with project teams to present any added-value solutions.
    • Negotiate to create win-win compromises with your client on behalf of your team members, where needed.
    • Where clients experience a negative service or we do not come across in the best light, escalate this to the Business Director to ensure that it does not happen again.
    • Keeps up to date with industry news, agency case studies and innovations that the clients can learn from.
  •  Processes
    • Ensures that internal processes are followed.
    • Accountable for training team members on internal processes.
    • Escalation point if client or internal SLAs and processes are not adhered to, or where there are process gaps. Ensures that these are captured along with a suggestion for improvement, and work to rectify this. 
    • Cascades any changes in process and company or studio updates to the team and ensures that they are followed.
    • Work with the key stakeholders to educate clients on new ways of working.
    • Accountable for the timely delivery of projects, and the escalation point for project leads where this might not be the case. 
    • Identifies large pockets of upcoming work that will impact the wider agency or dramatically change the requirements of the team. Escalates that to BD to ensure the agency can prepare for it.
  • Project delivery
    • Monitors project run rate and client satisfaction through catch ups with job owners and the weekly account/project management WIP. 
    • Escalates any projects that are at risk of an unsuccessful delivery to the BD.
    • Works with job owners, when required, to ensure that projects are running smoothly, ensuring that we understand the client's ambitions and that the client understands the requirements of the agency to meet them.
  • Team development and inspiration
    • Actively participate in the sharing of knowledge and the facilitation of learning within the studio.
    • Encourage a great team environment whilst keeping client centricity at the core of the team culture and values.
    • Influence and inspire your internal team to deliver projects to a high standard including QC.
    • Manage and supervise direct and indirect reports, harnessing their development and performance in a manner that ensures maximum efficiency.
    • Monitor teams performance against their KPIs and support their development to hit their KPIs.
    • Manage, oversee and coordinate the sharing of knowledge and the facilitation of learning within the studio. Improving business practices, processes, aid and promote the development of creative ideas and introduce new internal developments/services.

What you need to be great in this role:

  • Excellent client engagement skills with the ability to proactively organize and influence clients and build strong and effective working relationships.
  • The ability to manage and filter workflow as well as organize and prioritize workloads to maximize productivity.
  • Knowledge of account management and invoicing.
  • Highly creative with the ability to generate ideas and practically contribute to studio output.
  • Proficient in Microsoft Office and other related software.
  • Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.

About OLIVER:

OLIVER believes that agencies work better inside a brand’s organization – delivering more effective work at the speed and flexibility required to drive modern businesses forward. Using our unique methodology, and supported by bespoke technology, we design, build, and operate specialist, custom creative ecosystem with our clients. We believe that proximity enables better collaboration, leading to better marketing solutions.

Established in 2004, our model is now driven by nearly 3,000 people worldwide, working across more than 200 custom creative ecosystems in over 25 countries. We are the undisputed leader in our space, which means we carry the responsibility and humility that comes with breaking new ground, continually evolving one of the most transformative agency models in history. People who join OLIVER come to us from all stages of their careers, from entry-level to agency veteran.  They find a culture of entrepreneurism, direct and meaningful client impact, deep collaboration across offices and teams, and frankly, a bit of the unknown. If you’re most comfortable in safe, predictable environments, OLIVER may not be for you. That said, we will also give you the support, tools, feedback, and recognition to be your best – we want you to achieve what you strive for. The opportunities for growth are as wide as you can make them.

Our Values and how to live them  

  • Ambition. You look for opportunities to deliver greater value to those around you  
  • Imagination. You identify a range of solutions to problems 
  • Inspiration. You lead by example and encourage others to do the same 
  • Learning. You have excellent listening skills that helps you to learn from our clients and those around you.  
  • Results. You accept responsibility for your actions 

As an employer we are committed to ensuring representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

If you need us to make any adjustments to make your application process easier please let us know by emailing  [email protected] 

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