We are looking for an Account Executive to join our Sales team and focus on our Mid Market customers. This segment represents a huge opportunity for Slack and we want someone who is eager to do the best work of their lives while supporting others in doing the same.
You will be responsible for driving the sales process with prospective customers as well as the expansion of existing accounts. You will work closely with our customers to understand their business objectives and act as their trusted guide for using Slack most effectively. You’ll also work with cross-functional teams to help align our product roadmap and marketing materials with customer feedback. If you enjoy working with customers from a variety of industries in a rapidly changing environment, then come and join us! We’re nice.
Educate customers on the value of Slack in a thoughtful way
Provide recommendations based on a customer’s business needs and usage patterns
Manage multiple customers simultaneously at various stages of the Slack buying cycle
Handle inbound customer communication and organize/escalate issues appropriately including billing, legal, security, and technical inquiries
Drive revenue through proactive outreach to existing customers
Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
3+ years of sales or relevant account management experience, preferably in SaaS
You are competitive and driven to achieve goals
You are articulate and poised with a clear and concise spoken and written communication style
You take an active interest in opportunities to increase customer satisfaction and deepen customer relationships
You have a consistent track record of identifying customer needs and successfully implementing solutions