Account Executive - Public Sector

Become an ACCOUNT EXECUTIVE at Cyara - London

Who is Cyara? 

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognisable brands, including Airbnb, Tesla, Google and NAB trust Cyara to deliver customer smiles at scale.

Our promise is Customer Smiles. Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers

The Opportunity

Here at Cyara EMEA we have embarked on a journey of rapid expansion to support a growing demand for our products in the region.  You will be one of the foundations of our growth, setting world class standards in your role that others will want to aspire to.  For the right candidate this could be a career defining moment with the future being full of opportunity for growth.

The Person

You will be able to demonstrate high EQ as a foundation for working in partnership with the wider team and our customers.  Customer obsession must be at the heart of everything you do.  You will be an outstanding communicator and you will be resilient, tenacious and energetic, operating to exacting standards.  You will blend confidence with humility and play your part in the team dynamic.

What you'll be doing

You will be the point of the spear for our regional growth program.  That will involve you working cross functionally with Marketing, Partners, Pre-sales, Customer Delivery and Customer Success to develop, lead and execute a coherent ambitious territory plan with an emphasis on new customer acquisition.  You will also work as part of a team to develop long term mutually profitable relationships with key customers.  As always your success will be measured by achieving assigned sales quotas but your influence will be much wider, as part of a caring culture based on teamwork and success. 

Key Responsibilities:  

• Working with customers to identify their business challenges and desired outcomes
• Leading your territory team to formulate compelling propositions for solving those challenges and achieving those outcomes
• Building an ambitious and coherent territory plan and be ready to review and modify it based on experience
• Key account planning working in close partnership with Customer Success
• Working with Partners to leverage greater success
• Partnering with local marketing to develop and execute lead generation programs
• Developing a formidable partnership with your Solutions Architect
• Discovery and Qualification of inbound enquiries
• Building champions and Executive Buyer relationships
• Building compelling business cases focussing on benefits and outcomes
• Proposal writing and RFP responses
• Compelling presentations
• Closing
• Pipeline management and forecasting
• Collecting and recording the right data at the right time

 Minimum Requirements:

• University education or equivalent and/or extensive industry experience
• Minimum 5 years of direct sales experience within the public sector both in the UK and or more broadly, selling complex software solutions preferably in contact center technology products or a related market
• Demonstrable track record of sales success with high value technology products/solutions
• Formally trained in at least one recognised formal sales methodology.  MEDDICC is preferred
• Ability to travel as needed

What you're looking for:

You are the kind of person who acts with integrity in all you do. You value people and establish trusted relationships, care deeply about the customer experience and pride yourself on delivering an elevated level of service. You are highly organized and responsive. You embrace being proactive and are always seeking improvement and never satisfied with the status quo. Having an eye for attention to detail, you are also comfortable moving fast and making decisions quickly. You value individuals but are known for making teams come together across functional lines.

Our core values are what we live by: 

Customer Obsession.  We pride ourselves on our customer focus and commitment and our work hard, play hard culture! All our customers are referenceable due to the dedication of our team and their relentless effort to hold our customer’s hand throughout their journey until favorable outcomes have been delivered. 

Innovation. Don’t be afraid to bring new ideas, thinking, and approaches to Cyara and question our existing approach, as we believe in constant learning and continuous improvement. We’re very innovative and take pride in doing things that have never been done before, no matter how impossible they may seem.

Humility. At Cyara we’ve worked hard to try and build a flat, team-centric culture where everyone rolls their sleeves up to get the job at hand done even if it’s not in your job description. No task is too low-level or small for all of us to do. Be confident but humble.

Quality. Always put in your best effort and the results will take care of themselves! Don’t compromise the quality of your work even though time pressures may exist