Okta is hiring an

Account Executive - Renewals

San Francisco, United States

Title of Job:  Account Executive, Renewals
Role Located in: Okta Headquarters (San Francisco, CA)
Reports to: Sr. Director of Renewals

Company Description: Okta is an integrated identity and mobility management service. Built from the ground up in the cloud, Okta securely and simply connects people to their applications from any device, anywhere, at anytime. Okta integrates with existing directories and identity systems, as well as thousands of on-premises, cloud and mobile applications, and runs on a secure, reliable and extensively audited cloud-based platform.

More than 2,000 customers, including Adobe, Allergan, Chiquita, LinkedIn, MGM Resorts International, Shire Pharmaceuticals and Western Union, use Okta to improve employee productivity, increase supply chain efficiency and revenue and improve compliance. The thousands of enterprises and cloud vendors, as well as the millions of people using Okta, are the foundation of the industry's fastest growing IT network for the cloud and mobile world. Okta is backed by premier venture capital firms Andreessen Horowitz, Greylock Partners, Khosla Ventures and Sequoia Capital. To learn more about Okta, visit: https://www.okta.com.

Position Description: The Account Executive will work closely with internal resources to develop strategies to attain successful customer renewals and maximize customer usage. They will be responsible for achieving assigned renewal and usage goals. They will work directly with the clients on some accounts, and in partnership with both our Sales and Customer Success teams on other accounts. The key to success in this role is the ability to be incredibly strategic with the Sales and Customer Success teams to help in identifying challenges in successful renewals.

Job Duties and Responsibilities:

  • Manage a portfolio of clients ensuring customer adoption and retention
  • Sell multi-year subscription renewals and business value of subscription
  • Manage outbound communication to clients
  • Partner with Customer Success to present recommendations to improving utilization as needed
  • Partner with sales team to provide seamless customer interaction
  • Work closely with finance and legal teams to ensure all contracts are accurate
  • Prepare proposals, including renewal rate calculations and contract preparation.
  • Verify contracts, review terms and conditions
  • Partner with other renewal team members as appropriate to assist with successful completion of renewal
  • Work on assigned projects and take initiative to improve the way our team operates

Minimum REQUIRED Knowledge, Skills, and Abilities:

  • 3-5 years of experience in renewals, customer success, sales, account management or equivalent customer facing role
  • Comfort negotiating complex, $250K+ enterprise license agreements
  • Ability to tactfully close deals with a high degree of integrity
  • Strong oral, written and presentation skills
  • Ability to organize, prioritize, complete activities and meet deadlines on a daily basis
  • Requires ability to withstand frequent and intense pressure as a result of demanding workload and must be able to maintain a positive and professional manner throughout
  • 4 year college degree or equivalent business experience


Okta is an Equal Opportunity Employer.