OnDeck is hiring an

Account Management Coordinator

New York, United States

What excites us at OnDeck? Technology. Innovation. Small businesses. We believe in our employees and power their growth through being challenged every day and offering careers that inspire. We’re all about teamwork, passion and making an impact. Oh and having fun – Whether it’s a game of Ping-Pong, team get-togethers or weekly happy hours in the office.

OnDeck (ONDK) uses data aggregation and electronic payment technology to evaluate the financial health of small and medium sized businesses to efficiently deliver capital to a market underserved by banks. Through the OnDeck platform, millions of small businesses can obtain affordable loans. We are changing the way small businesses borrow money by combining our passion for Main Street with cutting-edge technology. We evaluate businesses based on their actual performance, not personal credit, and that’s enabled us to say “yes” more often and faster than traditional lenders.

OnDeck is currently looking to hire a Account Coordinator for the Account Management team in the New York City office! The Sales Support Coordinator will support the Account Management team to increase their production through active pipeline management, sales administration, and reporting related activities. You will work deals through our internal sales system when the Account Managers are in and out of the office. The Account Coordinator will report to the Manager of Account Management and work cross-functionally with Customer Service and Operations. 

As part of the Account Management team, you will:

  • Administratively manage a sales pipeline, including opening and managing cases, exceptions, and escalations
  • Screen deals, review declined deals, and submit customer applications into our internal system
  • Respond to inbound questions from our distribution partners and assist with a variety of issues
  • Assist customers with closing documentation issues, including proactively reaching out to customers when Account Managers are unavailable
  • Run and review a variety of sales and pipeline reports to ensure efficiency on the Account Management team
  • Literally change the landscape of small business financing one conversation at a time!
  • Bring your thinking and creativity to advance our company’s values, unique culture, and vision for the future
  • Have a meaningful impact on the company's future, and share in the rewards accordingly
  • Work in a fun, fast-paced start up environment with some really cool and brilliant people

Qualifications for success:

  • You hold a Bachelor's degree or equivalent experience
  • You have 1-3 years of experience supporting a financial services sales team from an administrative, operational, and customer service perspective
  • You are self-motivated, driven to work hard in a fast-paced, dynamic working environment
  • You are flexible and adaptable to immediate or unforeseen challenges and able to be persist while maintaining strong, customer relationships
  • You possess highly effective verbal, written communication and presentation skills
  • You have excellent time management skills and the ability to prioritize tasks to ensure effective and timely follow-up
  • You have strong analytical and problem solving skills