Weedmaps is hiring an

Account Manager (Customer Support/Entry Sales)

Irvine, United States

Overview:

The Account Manager position is a hybrid position that will be actively calling recreational, medical and delivery dispensaries to introduce them to our website and services. Account Manager will speak with 150-250 accounts per month, handling all customer service and billing. The ideal candidate should have at least 2 years of customer service/billing experience and possess a strong passion for the marijuana industry. 

Responsibilities:

  • Customer service and billing for all accounts assigned
  • Focus on client satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Sale of entry level packages
  • Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
  • Communicate and coordinate with channel marketing team
  • Take care of hand off duties and paperwork from Account Executive
  • Perform follow up calls
  • Develop and maintain deep personal relationships with current clients and new prospects
  • Record all customer interactions in CRM system

Qualifications:

  • A minimum of 2 years’ experience in Customer Service/Billing, the marijuana industry or a college degree
  • Computer/internet savvy
  • High level of interpersonal communication skills, both written and verbal
  • Ability to multitask, prioritize and manage time effectively
  • Capable of quickly adapting to new responsibilities and meeting new expectations in a rapidly growing company and industry
  • Extremely positive attitude and eagerness to work in a fast-paced, high-growth start up environment
  • Marijuana product knowledge
  • Experience with SalesForce is a plus

About Weedmaps:

Formed in 2008, Weedmaps is the largest technology company focused on servicing the legalized marijuana industry in the United States and internationally by providing listing services for dispensaries, delivery services, doctors and brands. Weedmaps has the most comprehensive directory with over 4x the listings of any other service and gives visitors the ability to review and discuss these services while building a sense of community through forums and social networking. The marijuana industry is growing exponentially and the legal and technological challenges it faces are immense. We see this as the perfect opportunity to create unique and innovative solutions that can transform the industry. In addition to developing technology solutions, Weedmaps is also firmly committed to advising on and supporting the legalization of marijuana and the medicines derived from it in a responsible manner.

Our Benefits:

  • A collaborative and open-minded atmosphere that is excitingly fast paced
  • Company-paid medical/dental/vision/life insurance
  • Fully stocked kitchens with healthy snack and drink options
  • Free onsite gym
  • Generous paid vacation and sick leave policy
  • Competitive maternity/paternity policy
  • 401k with competitive match

Who Are We Looking For?

Weedmaps is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We are looking for the smartest and most passionate people who want to join our team and develop the services, systems, and marketplaces that will serve the marijuana industry in the decades to come. So what are you waiting for? Join the Weedmaps family!