iwoca is hiring an

Account Manager

Greater London, United Kingdom

Join a high growth Fintech startup with an energetic team, a central London office and a work-hard/play-hard culture.

At iwoca, our mission is to help small businesses grow by offering them fast, flexible access to finance. Since launch in 2012, we've already lent over £120M to thousands of SMEs through our award-winning technology platform. Now we're looking for smart, passionate Account Managers who can help us to accelerate growth whilst offering an unrivalled customer experience.

The role:

At iwoca, we really love our customers, we want them to have the best possible experience. We understand that financial matters can be confusing and frustrating for small businesses. Our account manager team help our customers through this, building a relationship of trust, helping them to understand how iwoca works and nurturing them through to successful renewal. Account Managers use the vast amount of data gathered (such as customer health scores, lifetime value, customer feedback and surveys) to drive a deeper relationship to build trust with iwoca. The account manager team deliver three very important tasks at iwoca:


Responsibilities:

Account Managers are the public face of iwoca, acting as the dedicated point of contact for their customers. The Account Manager owns the relationship with customers from when they sign up, all the way through to renewal and advocacy. You will be:

  • The customer champion, driving business growth through customer successful outcomes
  • Building and maintaining strong, long-lasting customer relationships, helping them achieve their business goals with iwoca
  • Proactively guiding customers through our process and ensuring we exceed their expectations, effectively addressing customer concerns and issues
  • Liaise with various teams in a timely manner to achieve the best outcome for your customers
  • Provide insight and customer feedback to other business areas to help drive a better customer experience
  • Drive change throughout the business through structured feedback, ensuring we always provide customers with the best possible experience across all aspects of iwoca