JW Player is hiring an

Account Manager

New York, United States

Account Managers have a big impact at JW Player. As a part of the Account Services team, they are responsible for over 70% of the company's revenue through renewing and growing existing client accounts.

We looking to add a talented and high energy Account Manager to our Account Services team who will retain and grow client accounts while ensuring client satisfaction, developing solid account plans. An ideal candidate will grow our product offering to serve our clients’ needs and be responsible for their own book of existing clients.  This role will report to the Director of Account Services.

In this role, you will:

  • Drive the success of Top Tier Accounts by understanding and anticipating clients' business needs
  • Confidently convey JW Player's value proposition
  • Strengthen client relationships with ongoing communication and new solutions
  • Collaborate with all areas of the organization to optimize team productivity
  • Maintain and improve CRM data within Salesforce.com
  • Proactively manage your schedule, customer pipeline and renewals to meet quarterly objectives
  • Plan and deliver on client needs before they happen
  • Lead Client Advocacy and improved Client Experience
  • Assist in gathering client feedback, defining processes, and identifying best practices


  • Bachelor’s degree and a minimum of 2 years of related experience
  • Ability to deliver results in driving pipeline growth for SaaS-based deals
  • Solid interpersonal, organizational and communication skills, both written and verbal
  • Passionate about understanding and learning new technology
  • Thorough working knowledge of sales tools, including Salesforce.com
  • Strong analytical and problem solving skills
  • High ethical standards and level of integrity

Bonus Points

  • Multi-Lingual
  • OVP experience


Company Overview

If you've watched video on the web, you already know us. JW Player is the largest, and fastest growing, independent online video platform in the market today. We provide a popular suite of software products that enable over 2 million publishers to deliver and monetize their content on any device. Our flagship product, JW Player, is currently the most widely used video player in the world and is used in over nine billion streams each month. We recently finalized a $20 million round of series C financing to continue this upward momentum and invest in products that are changing the online video landscape.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.