The position reports to the Regional Chief Operating Officer. The Account Manager is the single point of contact between the client and Upstream’s internal resources, the owner of the account plan and, responsible for achieving the account targets (commercial, financial, product). He/she manages the running of existing accounts and the handover of new ones from sales to the rest of the company.
This role is ideal for a candidate with high potential who wishes to be rewarded for outstanding performance, while having the opportunity to gain valuable international business experience on large mobile marketing projects. This role is based in any major Latin America city, ideally in Mexico City.
Primary ownership of the client relationship: main single point of contact between the client and the rest of Upstream; ownership of all operational and mid-level client contacts; managing client expectations; building and securing client satisfactionPrimary commercial ownership of the account: implementation of the account plan and achievement of the account targets; contract negotiations and closing; performance monitoring; maintaining the account P&L on a monthly basis; reconciliations, invoicing and paymentsCoordinating all local operational resources and being responsible for local operational delivery: prizes, logistics, regulatory, supplier contracts and use of recruitment channels; accountable for client deliverables and all local market inputsWorking closely with project manager to ensure the project plan is delivered on timeOversight of service performance: monitoring of traffic; tracking of service performance indicators; monitoring of message performance; monitoring of complaints and customer satisfactionIdentifying opportunities and upselling (services, new products, marketing inventory)Liaising with local agents and partners – managing their local resourcesIdentifying local partners and product opportunitiesConstantly monitoring the local competition landscape and detecting potential risksExcellent client-facing and negotiation skillsStrong quantitative, analytical and problem solving skillsAble to perform under pressure and deliver results in a demanding and fast-paced environment that requires fresh thinking and innovationExcellent written and spoken communication skillsVery good educational background, preferably in a numerate disciplineAttention to detailResults drivenTech-savvy and comfortable in a field that combines elements of multiple disciplines (technology, marketing, mass psychology)International perspective and cultural awareness3-6 years of work experience in the fields of consulting, marketing, telecoms or information technologyMBA or postgraduate business degree (or like experience) a plusExperience with budget management and cost controlBusiness development or account management experienceSolid understanding of Mobile, Web, and online advertising industryMarketing thinking and creative capabilityTravelling up to 50% of the time.