Stripe supports 25 countries today, and we’re rapidly expanding around the globe. You will be one of the first people on the ground in the region, and you will do whatever it takes to make Stripe and Stripe users successful as we grow. If you’re driven, analytical, and an amazing teammate, we want to hear from you!
The Account Management team is a highly consultative group that owns the relationships with Stripe’s largest and fastest growing merchants. As an Account Manager, you are the main point of contact for senior executives at both growing startups and established enterprises. You are the merchant’s internal advocate and it is your responsibility to understand our user’s unique needs, drive adoption of Stripe offerings, and work across internal product teams to build next generation of user-focused payment tools. We’re looking for a natural relationship builder who can manage both day-to-day conversations as well as high level strategic discussions focused around driving revenue for both our users and Stripe.
Solve complex user needs and work across product, sales, risk and operations teams to improve our product
Build long-term relationships with top strategic users and directly drive Stripe’s revenue growth
Help structure, implement and manage scale related operational strategies and processes in the countries we are live in; and help put together new strategies and processes in the countries we are going to launch
Enable our key set of customers’ success, and help our users work more efficiently with Stripe
Help with regional Stripe partnerships launches
Work with sales, and New Markets Operations teams to provide customer feedback and local market insights to our engineering teams and help shape the product roadmap
Our ideal candidate will:
Have 2+ years of experience in consulting, VC/PE, or any other analytical role within a rapidly growing company
Have significant experience in a customer facing role
Be entrepreneurial, independent, and love building things from scratch
Understand the Stripe API and build great relationships with technical customers
Ability to operate in a highly ambiguous and fast-paced environment
Have a process-oriented mindset and ability to execute
Be a strong problem solver
Nice to haves:
Language capabilities beyond English, ideally Chinese
Experience with SQL
CS background or affinities
Experience in a high growth technology company
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