Account Managers act as the direct connection between Stripe and its top strategic users(https://stripe.com/gallery). You will be a trusted partner in driving our users' success -- you'll understand your users' businesses, help ensure Stripe serves their needs, and leverage your relationship and knowledge to guide Stripe product improvements.
You're a natural people person who isn't afraid to get scrappy to solve customer issues; at the same time, you're highly analytical and have a track record for improving the processes and organizations around you. You're an energized, organized, and happy self-starter who's truly excited to partner with the high-growth technology businesses that rely on Stripe.
We're a small, dedicated team looking for the next awesome teammate and we'd love to hear from you!
If you're hungry, persistent, and an amazing teammate, we want to hear from you!
Make our top users love Stripe, and help them find success with Stripe's products.
Be an advocate for their business.
Work across product, sales, risk and operations to use customer feedback in improving our product.
We're looking for someone who:
Has 2+ years of experience in a client-facing role within a rapidly growing organization.
Ability to understand the Stripe API and build great relationships with technical customers.
Has a knack for working well with a wide range of people, both internally and externally.
Has a natural curiosity as to how businesses work, and will be driven to help our top users find success.
Ability to understand complex enterprise requirements and craft custom solutions..
Ability to operate in a highly ambiguous and fast-paced environment.
Superior verbal and written communication skills.
Nice to haves:
Prior experience at a growth stage internet or software company.
Prior experience in a customer-facing role working with high-growth technology companies.
Experience with SQL or a willingness/aptitude to learn.
Has strong relationship instincts and is experienced in working with external clients.
Enjoys solving ever-changing and open-ended problems and product complexities.
Naturally likes to dig into data in order to extract key insights for Stripe and its users.
Has an ability to understand product quickly & communicate technical subjects simply.
Can effectively juggle many priorities and deadlines and is highly organized.
Is invested in Stripe and the success of our users.
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