Translation is hiring an

Account Supervisor

Brooklyn, United States

Who We Are

We are a well-established independent agency and thriving music business, built to help ambitious brands harness the power of culture to solve their biggest challenges. As a unique mix of experts in culture, technology, and storytelling, we are united by a passion to grow brands in ways that advertising alone can never do. 
We are an entrepreneurial business – not a traditional “ad agency.” That means we value resourcefulness and tenacity just as much as we value creativity and intelligence.  In 2022, Translation was awarded the number three spot in Ad Age’s Agency A-List and AdWeek’s Multicultural Agency of the Year. One year before, Translation was awarded Ad Age’s Small Agency of the Year. We’re unapologetically ambitious, but we’re also a tight-knit crew.

We are looking for an Account Supervisor to join Translation! Please note that this role is a Hybrid role: three days in office and two days remote. 

What You'll Do

  • Manage, train and develop a small team of Account Managers, with a focus on motivating and retaining talent 
  • Effectively support assigned accounts with the primary goal of fostering strong client relationships and delivering the highest level of customer service
  • Establish senior business relationships within assigned account(s) and be a source of knowledge on all aspects of the clients business including competitors and industry trends 
  • Collaborate with Sales and department leads to understand a project's vision to deliver best-in-class content, campaign performance, and ensure that internal and external KPIs are being met
  • Translate revenue commitments into explicit, achievable deliverables with timelines/key milestones to set and manage client expectations 
  • Work cross-functionally with Project Management, Business Affairs, Social, Sync, Music Licensing, Production, Design, Talent, Product, and Experiential to ensure day-to-day management of deadlines and key campaign milestones
  • Serve as the main point of escalation for any client hiccup and hurdle with a strong solution oriented mindset
  • Partner with Sr. Leadership and the VP of Client Services to develop scalable, cross-functional, efficient work streams starting from initial ideation through final delivery
  • Assist Account Manager(s) with overflow work as needed

Knowledge, Skills and Abilities

  • Equal parts strategic thinker, creative problem solver and collaborative team player
  • You are dynamic and decisive with an entrepreneurial mindset
  • Strong cross-functional empathy and the ability to prioritize multiple projects and clients at the same time
  • Proven track record of excellent written and verbal communication
  • Holistic approach to campaign management with a strong ability to see how large projects come together across multiple disciplines
  • We’re proudly diverse in our backgrounds, our accents, and our fiercely held personal passions – and you add to that!

Minimum Qualifications

  • 5+ years of client service, account management or project management experience within an agency, publisher or tech platform
  • 3+ years of management experience
  • Fundamental understanding of branded content, social, product and experiential execution                                                                                   

Preferred Qualifications

  • Foundational knowledge of music trends and music licensing 
  • Comfortable operating within Google Suite of products
  • Past experience with Financial partners
  • Media, agency or publisher experience is a plus  

About UnitedMasters 

UnitedMasters has over 1.5 million artists on its platform and is growing rapidly. Brands like Diageo, Ally, and ESPN come to UnitedMasters to partner with these artists and play a role in moving culture forward. In the past year, UnitedMasters subscribers have grown rapidly. With $170M raised to date and valued at $550M, UnitedMasters is backed by Andreessen Horowitz, Apple, Alphabet (aka Google), and Disney amongst others. Over the last year, UnitedMasters artists have used our platform to land sync deals with major brands including the NBA, ESPN, Overtime Elite, Bose, Warner Brother Studios and in the NBA video game 2k. These deals give them additional money for their work and increase their exposure.

Salary Hiring Range: $80,000 - $100,000

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide (e.g. bonus, stock options, 401(k) match, etc.)

Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.  We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. 

The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted.  If that ends up being the case, the updated salary range will be communicated with you as a candidate.

The salary range above is for the NY/CA.  As a company, we have a location based strategy, which means the salary range could be lower or higher than this if the role is hired in another location.


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