GoDaddy is hiring an

Aftermarket Support Manager - Sofia, Bulgaria or Iasi ,Romania

Location Details: Sofia, Bulgaria or Iasi, Romania

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you’ll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you’ll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or offsites. Your hiring manager can share more about this role’s hybrid or remote designation. 

What you'll get to do...

  • Work with customers and colleagues from all around the world
  • Learn from some of the most experienced leaders in the industry
  • Collaborate with cross-functional teams, including Sales, Engineering and Product and work on various different projects with them 
  • Become and expert on Aftermarket products
  • Thrive in a dynamic support environment where each team member’s contribution and opinion matters
  • Lead, mentor, and inspire a team of customer support guides
  • Monitor and report on customer satisfaction and other relevant KPIs 

Your experience should include...

  • Fluency in English (written and spoken)
  • Proven experience in a leadership role within customer service, account management, or customer success
  • Solid problem-solving and troubleshooting skills, with the ability to analyze complex situations and provide appropriate solutions
  • Understanding Office 365 products - Excel, Word, SharePoint & Outlook
  • Ability to work independently and as part of a team Proficiency in using data to make informed decisions and drive customer success initiatives
  • Ability to adapt to a rapidly changing environment and prioritize tasks effectively
  • Exceptional written and verbal communication skills for both team management and customer interactions

You might also have...

  • Experience with Salesforce
  •  Knowledge of domains and DNS
  • Understanding of GoDaddy’s products
  • Experience with the Aftermarket industry

We've got your back...  We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.   

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page. 

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

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