Paytm Labs is hiring an

AM /Manager - Site Reliability Engineering

Noida, India
Full-Time
As a Assistant Manager / Manager Site Reliability Engineering, you will own the infrastructure team’s roadmap plan and deliver transformative and critical deliverables. This role includes the end-to-end IT Infrastructure Management and Support in a 24/7 business critical environment.
·       Prior experience of managing a large scale Global Infrastructure NOC comprise of Infrastructure Services Monitoring, Incident and Problem Management, L1 and L2 Technical Support etc. in 24/7 environment.
·       Should have prior hands-on troubleshooting experience with Linux and AWS.
·       Good knowledge of IT Service Management, ITIL processes like Incident and Problem Management, and can dig-deeper to the issue and support large scale production incidents.
·       Should have hands-on experience of monitoring infrastructure and tools like AWS CloudWatch, New Relic, DataDog, Splunk, Prometheus, Grafana, Kibana, ELK, JIRA etc. Should be able to build & configure customised dashboards and know writing custom scripts.
·       Good in motivating the team and ensure all assigned tasks are closed in time.
·       Strive for improvement in existing infrastructure and continuously work for the improvement of the team.
·       The role is not bind to any shift, the person should be able to handle and manage 24/7 operation teams.
Desirable:
·       Minimum 10+ years of experience in the IT domain with relevant experience in infrastructure Operations and Support.
·       Expertise in leading global IT Operations teams of L1 and L2 Engineers, IT Service Management, and improvement initiatives, transitioning projects, supporting teams at geographically different locations.
·       Own the infrastructure team’s roadmap plan and deliver transformative and critical business committed deliverables.
·       Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions leading to high business satisfaction and low operational costs.
·       Experience with DevOps and Automations tools and technologies. 
·       Expertise in AWS cloud Infrastructure, Linux & IT Services Management.
·       Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions leading to high business satisfaction and low operational costs.
·       Up-to-date technical knowledge with relevant technical certifications.
·       Ambitious individuals who can work under their direction towards agreed targets/goals and with a creative approach to work.

·       Relevant certifications in AWS, Linux and ITIL.

Looking for a job?

AM /Manager - Site Reliability Engineering at Paytm Labs looks great, right? We have dozens of similar job posts on our site, interested? Leave your email and we'll send the best matches.