CLEAR is hiring an

Ambassador (BWI Airport)

Baltimore, United States

CLEAR is a cutting edge biometric technology company that brings the future of travel to passengers.

Found in a nationwide network of airports, CLEAR is revolutionizing the travel experience with our secure identity platform. This platform uses biometrics (fingerprints and iris scan) to strengthen security and to redefine the consumer experience.

Quite simply, we get travelers through airport security faster.

 CLEAR’s secure identity platform is also in use at other venues such as AT&T Park (home of the San Francisco Giants), Coors Stadium (home of the Colorado Rockies), and New York’s Yankee Stadium.

For more information about CLEAR, and how we’re changing the way people live and work: 

 

About the Ambassador role:

 Our Ambassadors play an essential role in revolutionizing the travel experience through assuring the flawless execution of CLEAR operations in security, sales, and service.

 At CLEAR, we believe that we are all here, collectively, for the betterment of customer experience, for the belief that innovation can make the world a better and more secure place, and for a passion that drives a desire to deliver flawless execution with unyielding integrity. Each Ambassador at each airport location is responsible for accurately and authentically reflecting the CLEAR culture.

Ambassadors are expected to work in collaboration with their peer, and leadership teams to aid in fostering an environment where effective customer-centric, sales and security thrives. Specifically, Ambassadors will be held accountable for (1) Optimizing the Business (2) Performing Security Operations

Optimize the Business (Customer-centric Sales & Service)

  1. Perform as an airport concierge, delivering a delightful and predictable experience for all travelers in the airport (members and non-members)
  1. Drive membership enrollments through engaging travelers about the benefits of CLEAR
  1. Ensure QUALITY enrollments, as measured by conversion, through using only the highest level of integrity in relaying complete & accurate information related to CLEAR membership
  1. Apply customer/peer/leadership feedback, and direct “on the floor” observations so that decisions related to all aspects of the role are based on data and facts 
  1. Collaborate with leadership to assess sales & service opportunities on a regular basis in order to identify strengths, opportunities, weakness, and threats.
  1. Resolve traveler &/or members concerns or inquiries in an appropriate and timely manner, escalating to higher level as necessary.

Perform Security Operations (Excellence through Flawless Execution)

  1. Must exhibit unwavering adherence to operational/security procedures, laws, regulations and company directives in order to effectively execute our commitment to security, manage risk (organizational and member), fulfill operational and compliance requirements.
  1. Properly execute CLEAR’s operational procedures using our Biometric Secure Identify Platform to (a) enroll new members (b) verify member identity (c) validate travel documents
  1. Light troubleshooting (with the assistance of our technical support team) related to technology/kiosk upgrades and maintenance.
  1. Ensure that all operations are conducted in a secure manner as to safeguard the privacy of company and customer information, escalating issues to senior/executive management as necessary.
  1. Maintain CLEAR’s professional image as a trusted service-provider and partner through consistent adherence to brand identity standards, including proper appearance and maintenance of CLEAR locations within the station (membership enrollment, verification lane, etc…).

 

Desired Experience/Skills:

  • At least three years of professional experience in a customer service and sales
  • Excellent customer service experience -- you know how to provide your customers with the best experience possible!
  • Demonstrated ability to excel in a sales role
  • Excellent communication skills -- you know how to effectively communicate to others in a dynamic and professional manner!
  • Able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Propensity for learning new technology
  • Able to be on-time on a regular basis
  • Ability to work a variety of shifts including morning, afternoons, weekends and holidays

 

CLEAR is an equal opportunity employer. We offer a chance to work with talented people in a collaborative environment and provide benefits including health insurance, generous time off and much more. To learn more about us please visit our website at www.clearme.com