WHO WE ARE
Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.
Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.
WHAT YOU’LL DO
The Global Services and Support (GSS) Operations team strives to protect the investment in our Professional Services and Technical Support teams by ensuring they have the insight, tools, and processes they need to run effectively. As an Analyst on this fast growing team you will have the opportunity to shape the underlying systems, processes and business data in an effort to scale and accelerate the GSS business at Braze. The responsibilities include management of operating metrics, PSA system improvement design and execution, and support deploying business process/planning best practices to ensure consistency, quality and maximum efficiency of the organization. This is a very cross-functional role that requires a strong sense of ownership and drive.
This person will initially work on a broad range of operations projects and provide support to leaders across Services and Support divisions, with the opportunity to specialize as we grow. You must be comfortable with analytics, possess a problem solving mindset and be excited by the thought of building something from scratch in a hyper growth environment.
WHO YOU ARE
You’re deeply passionate about solving problems and making things better -- and have a knack for translating business requirements into technical requirements. You’re looking for an opportunity within a fast growing organization to help internal teams reach their fullest potential and deliver a best-in-class experience to customers at scale through actionable insights and fit for purpose systems.
WHAT WE OFFER
Braze is deeply committed to diversity, equity and inclusion and making our organization a place for all individuals regardless of race, religion, national origin, age, sex and gender identity, sexual orientation, pregnancy status, familial status, disability status, veteran status, genetic information or any other protected class. We are also committed to providing reasonable accommodations to qualified individuals with disabilities. If you are selected to interview, to request an accommodation either as part of the interview process or during your potential employment with Braze, please let your recruiter know and a member of our People Relations team will follow up with you.
If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.
This job has been filled or removed by Braze.
You can leave your email address and we will send you an email when there is a new Analyst, Global Services and Support Operations job post.✕