Gate.io is hiring an

API Technical Support Engineer

Full-Time
Our Vision
As one of the world’s Top 10 (and rising 🚀) digital asset exchanges, we provide a best-in-class experience in trading, security, and blockchain product innovation.
We’re making it possible to list the most recent and promising projects, safely trade with transparency, and democratize access to the markets, today!
Excited to join a decentralizing force in the world?

Job Responsibilities

  • Responsible for the testing and technical support of the company's external API interface, collecting and analyzing the needs and opinions put forward by customers
  • whilst working with development teams, in their push to strive for improved levels of Automation in an Agile and Transformational manner.
  • Investigate the differences between competing products and our products, and form requirements documents to optimize products
  • Responsible for the operation and analysis of API products, proposing product optimization plans and improving overall product usability and user experience
  • Summarize and analyze existing problems and empower other teams

Qualifications

  • Have relevant technical support experience, be able to master basic programming languages, and be able to interface testing;
  • Fluency in both English and Mandarin
  • Good expression, communication and collaboration skills;
  • Excellent problem-solving and problem-solving skills;
  • Pay attention to teamwork, work actively and diligently
  • Working with financial or payment products is preferred
  • Previous Hands-On experience in a Python Automation environment/Framework 

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