Guidewire's Customer & Cloud Operations team is a pivotal part of Guidewire's success, has a start-up culture within a global public company, and is growing fast. We use our immense knowledge of Guidewire products (gained through company sponsored training), and our ability to read and write Java and SQL, to delight customers with our problem solving skills and customer service approach.
At Guidewire, we make software that offers Property and Casualty (P&C) Insurance companies the tools to take care of their customers when they need it the most, whether that’s a time of crisis, a natural disaster, an accident, or exposure to cyber risks. We build the core applications that insurance companies use to sell and underwrite policies, settle claims, and bill their customers. We also have a portfolio of innovate products serving the needs of P&C insurance companies in areas such as data management, digital online portals, and predictive analytics. We serve hundreds of insurance providers all over the world, helping them handle billions of dollars of business.
We are proud to be voted a Top Cloud Employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We have a fun work environment and a culture that lives by our core values of integrity, rationality, and collegiality.
We’re searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact. You’ll be inspired by those around you, and you’ll be trusted and empowered to go further.
Guidewire’s CASE team (Customer Application Support Engineering) is part of the Customer & Cloud Operations (CCO) organization, delivering 24x7 service to customers who are using Guidewire software both on-premise and in the Guidewire Cloud.
As an Application Engineer, you will be part of a team of Application Engineers in a regional “pod” that serves specified Guidewire customers. You will provide expert troubleshooting, problem remediation, system restoration, and root cause analysis for all assigned cases.
This role requires a high degree of independence, ownership and responsibility for customer success. Application Engineers in the CASE team are expected to be highly responsive and resourceful to manage customer production issues in a timely manner. The successful candidate will be skilled at developing and maintaining professional relationships with peers as well as colleagues across departments and geographic locations. Senior Application Engineers are expected to provide technical leadership and mentorship to more junior members of the pod. They will also provide detailed cloud-hosted production system support expertise, general architecture best practices awareness and guidance, and should be willing to expand their team leadership capability.
ESSENTIAL DUTIES AND RESPONSIBILITIES
REQUIRED SKILLS AND EXPERIENCE
Education and Work Experience
Guidewire InsurancePlatform is the P&C industry platform that unifies software, services, and partner ecosystem to power our customers’ business. InsurancePlatform provides the standard upon which insurers can engage their customers, optimize their operations, drive smart decisions, and innovate quickly. We are privileged to serve more than 350 P&C insurers in 32 countries. We invest heavily in R&D to build a technology platform that combines three elements—core processing, data and analytics, and digital engagement—to enhance insurers’ ability to engage and empower their customers and employees.