USALLIANCE Financial is hiring an

Application Support Analyst

Chelmsford, United States


  • Design, maintain, and monitor daily batch jobs through the core banking platform interface and/or associated automation platform.
  • Evaluate and implement change requests for core banking platform, loan origination systems, and other ancillary systems as assigned.
  • Writes standard operating procedures and maintains content of current documentation for data processing procedures.
  • Maintains systems configurations for core systems including core banking platform, loan origination systems, and asset management systems.
  • Maintains system access and control procedures.
  • Manages system performance, taking action as appropriate.
  • Participates in the development and testing of core systems updates/business acquisitions
  • Participates in the development and testing of plans to continue information systems functions in the event of a disaster that interrupts normal core operations
  • Participates in development and periodic testing of security processes as they relate to the core applications
  • Researches, evaluates, and makes recommendations concerning new third-party products or industry trends which are related to credit union data processing
  • Participates in the resolution of service requests from the change management portal within approved guidelines and timelines.
  • Provide technical application support to teams within the organization, and to external clients when required
  • Assist with systems integrations
  • Performs other duties as assigned


  • 3+ years of IT experience is required
  • Requires both creative and analytical ability.
  • Must maintain accurate records and be competent in all phases of core systems operations including batch automation and system maintenance/configuration.
  • Computer Science or IT degree or completion of a specialized course of study at a business or trade school
  • Proven analytical abilities to understand data and manipulate it across systems
  • Strong relationship and vendor management skills
  • Ability to work independently and as part of a team
  • Strong oral and written communication skills


Work Culture & Benefits

  • Medical and Dental Insurance
  • Employer Paid Vision and Life Insurance
  • 401(k) Savings Plan with Full Employer Match Up to 6%
  • Generous Paid Time Off
  • Flexible Spending Accounts for Health & Dependent Care Expenses
  • Collaborative & Dynamic Co-workers
  • Fun location with GYM, subsidized cafeteria, walking and bike trail, game room, fire pit & more!
  • Innovative & Relevant Technology Resources
  • Career Planning

USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills and experiences within our workforce.