Elevations Credit Union is hiring an

Application Support Analyst


When joining Elevations, you can expect to work for a company with:

  • A leadership team that strives to make this the best place you’ve ever worked!
  • A focus on supporting our employees’ mental, physical, and financial well-being
  • A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors
  • A highly engaged workforce devoted to innovation, continuous improvement, and collaboration
  • A reputation for excellence, as evidenced by being a two-time recipient of the Malcolm Baldrige National Quality Award
  • A passion for consistently providing amazing experiences and creating raving fans

If you join our team, here are some of the perks you can expect:

  • A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
  • Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
  • Up to a 4% match on 401(k) contributions
  • Six weeks of fully paid parental leave
  • An extensive Employee Assistance Program that provides personalized care options for your whole household
  • Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year


The Application Support Analyst supports Elevations Credit Union’s (ECU) production application environments and partners closely with Information Technology (IT) Program/Project Managers, Development Teams, and the Systems Architecture team to maintain these environments. This role serves as a technical resource on application functionality and capabilities, manages maintenance and incident resolution, monitors systems to ensure availability, and works closely with vendors and internal departments to participate in the software implementation life cycle.

Essential Functions include:

  • Supports ECU’s business applications (including our core system) by adhering to all IT Service Management (ITSM) processes.
  • Serves as an on-call resource, performs triage on incidents, troubleshoots issues, resolves incidents, completes upgrades, etc. while communicating with stakeholders regarding applications status.
  • Completes application planned maintenance activities (e.g., upgrades, releases, enhancements, service packs, etc.).
  • Works closely with vendors to ensure successful software or hardware implementation, maintenance, and support.
  • Provides superior customer service, managing relationships with end users, business leaders, and others to ensure service delivery exceeds expectations.
  • Contributes technical knowledge and understanding of applications to support processes, operating procedures, and training programs.
  • Partners with IT Program/Project Managers to investigate and model business functions, processes, information flows and data structures; investigate and contribute to operational requirements, problems, and improvements; and specify information flows, processes, and procedures that will meet business requirements.
  • Develops Knowledgebase artifacts to take part in business partner meetings when necessary and assists in presenting issues and solutions both orally and in writing.
  • Participates in unit and system tests for new or changed automated systems with IT Quality Assurance (QA) department.

Reports to: 

Application Operations & Support Manager


This role does not have supervisory responsibility

Required Education and Experience:

  • Bachelor’s degree or equivalent related work experience.
  • Three (3) years of experience monitoring and managing application production environments, Windows O/S (min 2008) System Administration, and/or Internet Information Services (IIS) 7.x.
  • Familiarity with:
    • Principles & practices of server, middleware, and hardware; software configuration, installation, monitoring, and troubleshooting.
    • Scrum ceremonies and Agile methodologies
    • Unix/AIX operating system, Unix shell scripting
    • MS DebugDiag tools, SCOM, and Application Performance Monitoring (APM) tools, setup, or similar strategies / conventions.
  • Ability to work a flexible schedule, to include some nights and/or weekends.

Preferred Education and Experience:

  • Degree in Computer Engineering, Computer Science, Information Systems, or field of study related to the work performed.
  • Information Technology Infrastructure Library (ITIL) certification, or previous work within an ITIL environment.
  • Experience with one or more of the following:
    • Supporting business applications within a financial institution
    • Business process management (BPM), automation of workflow, and application administration
    • Microsoft PowerShell
    • Microsoft Active Directory
    • Virtualized and cloud environments
    • Financial institution technologies: Jack Henry technologies (Episys, Synapsys, Opcon, Synergy, Image Teller Capture), MeridianLink, Encompass, Digital Insight, Q2, COTS, Image Center, ARCU, etc.

Work Environment:

Elevations uses multi-factor authentication to keep our data safe. As such, a personal smart phone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.

Physical Requirements:

Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs. of force occasionally to lift, carry, push, pull, or move objects

Position Type/Expected Hours of Work:

Full time / 40 hours per week




Broomfield, CO - Elevations Basecamp

This role can be performed on site at the location above, or remotely for any individual who resides within Colorado.


The person hired into this position will likely earn between $80,479 and $110,659 annual salary, plus annual bonus.

Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. Founded in 1952, we’ve grown from 12 members and less than $100 in assets to an institution with 15 branches and more than 170,000 members that manages over $3 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we’ve made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.


EEO Statement: Elevations Credit Union is an equal opportunity employer.  We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.  All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.


Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.


Your privacy is important to us. Our Privacy Policy covers the “personal information” we collect through our Sites including “personal information” collected on our Careers site. Examples of personal information on the Careers site include your name, contact details, and information you provide for purposes of job applications.

The following link to our Privacy Policy explains how we protect your privacy when you visit our Careers site and the other Elevations Credit Union sites that display our Privacy Policy (our “Site(s)”). This Privacy Policy describes what types of information we gather and track, how this information is used, and with whom it is shared. If you have any questions about this Privacy Policy, please contact us. This site is operated by the Elevations Credit Union company established in the country to which the content of the site is directed. This Elevations Credit Union company is referred to in this Privacy Policy as “Elevations Credit Union,” “we,” “us,” and “our.”


Please mention you found this job on Startup Jobs. It helps us get more startups to hire on our site. Thanks and good luck!

Get hired quicker

Be the first to apply. Receive an email whenever similar jobs are posted.

Ace your job interview

Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Customer Service Q&A's