RELEX Solutions is hiring an

Application Support Analyst - Internship

Helsinki, Finland
Internship

We are now looking for Interns to join our RELEX family in Helsinki. You’ll join the 24/7 support team of 20+ people, who will help you succeed in your new role. Together the team takes care of the 1st level support of our customers and internal support requests.

You will help the team achieve the goals by satisfying our customers' needs and respecting our SLAs (Service Level Agreements). Our team provides customer support 24/7 and therefore we have team members working from different time zones.

 

What you'll be doing:

  • Providing software support for global customers facing issues in their production environments
  • Monitoring of software and hardware infrastructure and responding to alerts in a timely manner
  • System administration tasks such as analyzing disk space, server load, memory usage, and server maintenance
  • Maintaining SaaS service including setting up, refreshing, and upgrading RELEX software environments
  • Handling Application Support Requests such as missing data, problems with scheduled runs, and application performance issues

What you'll bring to the table:

  • You are currently a student and are looking for a work placement as part of your studies
  • Basics skills of Linux/Unix
  • Knowledge of databases and version control systems
  • Good written and verbal customer communication skills
  • Experience with administration of ticketing systems (Jira, ServiceNow, etc.)
  • Fluency in English

What we consider as an advantage: 

  • Other language skills
  • Scripting skills in any modern scripting language (Shell, Python, Ruby, etc.)
  • Work experience in IT support or customer service
  • Effective troubleshooting and diagnostics skills
  • Networking Knowledge

What we offer you in return: 

  • Interesting and challenging case work and development tasks
  • Possibility to influence the way we do things and plan your own work
  • Possibility to work remotely within Finland
  • International working environment and learning opportunities in a rapidly growing software company with modern work culture

 

Are you the one we’re looking for? Apply today and become a part of our RELEX family!

You can apply by sending your cover letter and resume through the application form. Please apply before 14 March We will fill this position as soon as we’ve found the right person, so we recommend that you act quickly. 

If you have any questions about the position, Rebekka (rebekka.gotter(at)relexsolutions.com) from our recruitment team will be happy to answer them.

 

About RELEX

RELEX Solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits — optimizing store space, allocation, workforce, pricing and promotion strategies, all within our unified platform.

RELEX is trusted by leading brands including S-Group, AutoZone, Franprix, Morrisons, PetSmart, and Rossmann, and has offices across North America, Europe, and the Asia Pacific region.

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